Lily Moyes
Mooroolbark
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rowanos Restaurant Bar
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Responded to customer requests for products, services, and company information.
- Cultivated warm relationships with regular customers.
F & B attendant
Sideshow burger-Mount Evelyn
07.2021 - 10.2023
- Taking orders and taking payment.
- Customer service making sure the customers have the best experience.
- Attending to customer’s needs.
- Handing cash
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Helping with back of house, including fryer and dishwashing.
Junior dispatch and Production assistant
Fake Treats
11.2021 - 05.2022
- Casual
- Washed and Sanitized dishes, tablets and frequently touched surfaces to prevent spreading of germs.
- Organizing and cleaning
- Packing orders
- Prepping production, cleaning after production, and helping within the process of production.
- General housekeeping of the warehouse
- Serving customers when picking up orders
Education
Bachelor in Biomedical Science - Biological Sciences
Victoria University
Melbourne, VIC11-2027
High School Diploma -
Yarra Hills Secondary College
Mooroolbark, VIC11-2024
Montrose Primary School
12.2018
Skills
- Customer service
- Active listening
- Time management
- Teamwork
- Fast learner
- Leadership
- Management Skills
- Problem-Solving
- Communication
- Organization
Accomplishments
- Many academic awards since 2019 for over 90% Attendance, high participation, and high score in many subjects.
- 4 years of food classes, where I achieved a food safety certificate.
- 2012-2018 had multiple roles including Inspiration Leader, Wellbeing leader involved checking in on how people are feeling in the class and their wellbeing
Timeline
Customer Service Representative
Rowanos Restaurant Bar
10.2023 - Current
Junior dispatch and Production assistant
Fake Treats
11.2021 - 05.2022
F & B attendant
Sideshow burger-Mount Evelyn
07.2021 - 10.2023
Bachelor in Biomedical Science - Biological Sciences
Victoria University
High School Diploma -
Yarra Hills Secondary College
Montrose Primary School
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