Lily Mulcahy

• Managed Enterprise customer accounts globally, leading to increased account retention and growth.
• Owned and delivered against targets, manage high-value renewals and supported the driving growth across multi-brand, multi-market opportunities
• Built strong relationships with clients, leading regular weekly communications, in addition to QBRs and Annual Reviews
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Collaborated with other business functions within ChannelSight to ensure client success
• Enhanced customer satisfaction by proactively identifying and addressing potential issues within enterprise accounts.

Key Achievements:

• Q2 - achieved 140%
• Q3 - achieved 120%

• Built out the Sales & Customer Success funnel working closely with the COO & CEO
• Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
• Managed SMB, Mid-Market & Enterprise customer relationships mainly based in UK & America
• Developed comprehensive training materials that facilitated faster customer proficiency with the product.
• Worked with Product, Sales, & Marketing teams on a weekly basis to ensure goals and priorities are aligned
• Weekly, bi-weekly & monthly customer meetings to review their progress, make strategic recommendations and keep them up to date on the latest features within VROMO
• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.

• Developed new relationships while supporting existing teams to drive adoption and retention of Asana in the hope to upgrade and/or expand in my BOB
• Developed & maintained an internal Champion Network across customer's organizations
• Provided business performance reviews, road-map advisory, and renewal touch points
• Partnered closely with our Dedicated Customer Success Manager to build strategic account plans

Key Achievements:

• Asana's FY20' Top Revenue Performer Globally
• Asana's No.1 SMB Sales Performer across EMEA Q3 20'
• Asana's No.1 SMB Sales Performer across EMEA Q4 20'
• Asana's Q3 Pursue with Excellence Award 2020
• Asana's Q4 Pursue with Excellence Award 2020
• Achieved 136% of the end of year

• On-boarded free users & provided best practices to customers on Inbound Marketing
• Educated prospects and customers on how to best utilize and market through different channels such as social media, blogging and SEO
• Conducted Inbound Marketing Assessments of business websites to enhance their digital marketing strategy

Key Achievements & Promotions:

• KPI's 160% meetings target EOY
• 190% MRR target EOY
• Senior Business Development Representative > Associate Account Executive -SMB 2018
• Business Development Representative > Senior Business Development Representative 2017

• Expanded client base by identifying and pursuing new business opportunities and building strong relationships with potential clients.
• Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
• Collaborated with cross-functional teams to develop customized solutions for clients'' unique business needs, resulting in successful partnerships.
• Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.