Lily Norton
Para Hills
Summary
Skilled in team supervision, conflict resolution, and operations oversight, I possess a strong combination of leadership and problem-solving abilities for seamless operations. With a successful history of promoting teamwork and increasing productivity, I excel in leveraging my expertise to maintain smooth and efficient workflows.
Overview
3
3
years of professional experience
Work History
Shift Manager
MCDONALDS
12.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Cashier
McDonald’s
10.2023 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
CUSTOMER SERVICE/FOOD SERVICE
KFC
02.2022 - 05.2024
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Increased team productivity with effective communication and collaboration strategies.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with customers.
Education
MARDEN SENIOR COLLEGE
08.2022
Skills
- Food Preparation
- Food Safety
- Food Handling
- Cleaning Experience
- Restaurant Experience
- Guest Services
- Retail Sales
- Food Service
Timeline
Shift Manager
MCDONALDS
12.2024 - Current
Customer Service Cashier
McDonald’s
10.2023 - 12.2024
CUSTOMER SERVICE/FOOD SERVICE
KFC
02.2022 - 05.2024
MARDEN SENIOR COLLEGE
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