Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic
LILY NORVAISA

LILY NORVAISA

Miranda,NSW

Summary

Dynamic customer service professional with extensive experience at Servco, excelling in complaint resolution and effective communication. Proven ability to enhance customer satisfaction through assertive problem-solving and administrative support. Skilled in inventory management and data entry, consistently achieving operational efficiency and maintaining accurate records.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Servco
Sydney, NSW
02.2025 - Current
  • Assisted customers with product inquiries and service requests.
  • Resolved customer complaints by providing effective solutions and support.
  • Maintained accurate records of customer interactions and transactions.
  • Handled incoming calls and emails with professionalism and courtesy.
  • Trained new staff on customer service protocols and company policies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Childcare Educator

First Steps Learning Academy
Sydney, New South Wales
05.2024 - 11.2025
  • Developed engaging lesson plans based on children's interests and developmental needs.
  • Implemented daily routines to support children's social and emotional growth.
  • Facilitated interactive activities to enhance language and cognitive skills.
  • Collaborated with parents to address individual child needs and development.
  • Observed and documented children's progress in developmental milestones.
  • Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.

Customer Service Associate

Flower Power
Sydney, NSW
09.2023 - 05.2024
  • Assisted customers with product selections and inquiries in a fast-paced retail environment.
  • Managed inventory levels by restocking shelves and organizing displays effectively.
  • Resolved customer complaints and concerns, ensuring satisfaction with service provided.
  • Handled returns and exchanges, following company policies for seamless transactions.
  • Handled cash register operations accurately during peak times.

Cashier

Coles Supermarket
MIRANDA, New South Wales
11.2022 - 08.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Collaborated with team members to manage stock levels efficiently.
  • Handled cash, credit, and gift card transactions securely.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.

Warehouse Operative

Status Anxiety
Sydney, NSW
01.2020 - 01.2022
  • Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
  • Processed orders accurately, efficiently and within specified timeframes.
  • Organized stockroom to maintain efficient product retrieval and storage.
  • Prepared orders for shipment by packing them securely and labeling them correctly.

Education

Higher School Certificate -

Endeavour Sports High School
Sydney, NSW
12-2023

Skills

  • Administrative support
  • Effective communication
  • Inventory management
  • Data entry
  • Microsoft
  • Call center experience
  • Assertiveness
  • Complaint handling
  • Customer service
  • Route management
  • Job costing

Languages

English

References

  • Rebecca, Houghton, +61 (0) 2 4817 3660, Laguna Events Build
  • Sophie, Williams, 0416 741 720, Hudson & Kingsley

Certification

  • NSW white card
  • First Aid Certificate
  • Higher School Certificate
  • Retail Services Certificate III
  • Working with children's check

Timeline

Customer Service Representative

Servco
02.2025 - Current

Childcare Educator

First Steps Learning Academy
05.2024 - 11.2025

Customer Service Associate

Flower Power
09.2023 - 05.2024

Cashier

Coles Supermarket
11.2022 - 08.2023

Warehouse Operative

Status Anxiety
01.2020 - 01.2022

Higher School Certificate -

Endeavour Sports High School

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LILY NORVAISA