Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Oakford

Newtown,TAS

Summary

As a dedicated and efficient professional, I excel in providing exceptional administrative support in any setting, although I currently work in the medical field. With a strong ability to multitask, organise and communicate effectively, I streamline office operations, manage patient appointments and ensure a welcoming environment for all visitors. My attention to detail, empathy, and strong interpersonal skills enable me to handle patient inquiries and concerns with compassion and professionalism. I consistently contribute to a seamless and efficient workflow, fostering a positive experience for both staff and patients. I took on the role of lead receptionist at my current workplace after being employed there for less than a year. I go above and beyond for my job and while I pride myself on my work ethic and loyalty, I am looking for a workplace that is a better fit for me.

Overview

12
12
years of professional experience

Work History

Lead Medical Receptionist

Long Beach Medical Center
06.2022 - Current
  • Remembering patients by name, their hobbies, their grandchildren etc. to create a familiarity and conformability when in the practice
  • Referred and screened patients to make best use of resources, triage staff, and serve community members.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed clerical duties and tasks for clinic administration.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Performed various administrative tasks by filing, copying and faxing documents.

Volunteer

Youth Arts And Recreation Centre
01.2022 - 07.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Being a listening ear to the youth

Volunteer

NAYRI NIARA GOOD SPIRIT FESTIVAL
04.2022 - 04.2022
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Set up and pack up of the event
  • Erect marques
  • Stagehand - organising sets and artist's schedules


House Keeper

Private Business
06.2019 - 12.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Adhered to professional house cleaning checklist.

Voting Poll Assistant

ATO
06.2019 - 06.2019
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Traffic control and general enquires
  • Overseeing the ballot box
  • Counting the votes and sealing vote boxes
  • Packing up of voting stations and hall

Deli Assistant

Hill Street Grocer
01.2012 - 01.2013


  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened carefully to customer instructions and prepared orders according to those preferences.

Education

No Degree -

Elizabeth College
Hobart, TAS
12.2013

Skills

  • Excellent Interpersonal Skills
  • Records Management
  • Payment Collection
  • Medical Terminology
  • Telephone Etiquette
  • Appointment Setting
  • Medical Billing and Coding
  • Insurance Claims
  • Proficient in Pracsoft and MedicalDirector
  • Front Desk Operations

Timeline

Lead Medical Receptionist

Long Beach Medical Center
06.2022 - Current

Volunteer

NAYRI NIARA GOOD SPIRIT FESTIVAL
04.2022 - 04.2022

Volunteer

Youth Arts And Recreation Centre
01.2022 - 07.2022

House Keeper

Private Business
06.2019 - 12.2019

Voting Poll Assistant

ATO
06.2019 - 06.2019

Deli Assistant

Hill Street Grocer
01.2012 - 01.2013

No Degree -

Elizabeth College
Lily Oakford