Lily Pattie
Cooktown,QLD
Summary
Organized Accounts Assistant knowledgeable in various accounting programs and possessing solid computer skills. Experienced in handling bookkeeping activities and correcting account errors. Adept at analyzing complex situations and finding creative solutions to challenging problems. Also offers experience in waitressing and bartending. Trained in table service dining and responsible service of alcohol while also gaining skills in inventory and stock management. Very detail-oriented, efficient and focused and willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Accounts Assistant/Receptionist
Sovereign Resort Hotel
11.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Worked with multiple different accounting softwares
- Managed accounts payable/receivable by updating/editing contacts, making payments regularly and routinely sending statements to customers
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department
- Processed credit card payments and reconciled credit card and bank statements for accuracy in accounting process
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Waitress
Sovereign Resort Hotel Pty Ltd
11.2021 - 06.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Education
Certificate in Accounts, Administration and Payroll - Accounting And Payroll
The Career Academy
Online02.2025
Skills
- Detail oriented and level-headed
- Experienced and educated in accounting
- Adept in the use of Microsoft Word and Excel
- Eager to learn
- Great communication skills
- Very organized
Timeline
Waitress
Sovereign Resort Hotel Pty Ltd
11.2021 - 06.2022
Accounts Assistant/Receptionist
Sovereign Resort Hotel
11.2021 - Current
Certificate in Accounts, Administration and Payroll - Accounting And Payroll
The Career Academy
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