Summary
Overview
Work History
Skills
Timeline
Generic

Lily Peacock

Port Macquarie,NSW

Summary

Organized and enthusiastic hospitality worker with experience in club, restaurant and fast pace cafe environments. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons. Always ready to help team members by taking on additional tasks. I am also currently studying my Certificate III in community services online at TAFE.

Overview

4
4
years of professional experience

Work History

Front of House Supervisor

Port City Bowling Club
09.2023 - Current
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Head Waitress

Frankie's Cafe And Catering
01.2022 - 09.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.

Waitress

Port Macquarie Golf Club
07.2021 - 12.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Sandwich Artist

SUBWAY®Restaurants
09.2019 - 08.2021
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Skills

  • Assigning Tables
  • Customer Service
  • Conflict and Complaint Resolution
  • Menu Knowledge
  • Order Accuracy and Delivery
  • Upselling Techniques

Timeline

Front of House Supervisor

Port City Bowling Club
09.2023 - Current

Head Waitress

Frankie's Cafe And Catering
01.2022 - 09.2023

Waitress

Port Macquarie Golf Club
07.2021 - 12.2021

Sandwich Artist

SUBWAY®Restaurants
09.2019 - 08.2021

Similar Profiles

CREATE PROFILE
Lily Peacock