LILY PENGELLY
Sydney
Summary
I am an individual with hands-on experience in beauty services and a talent for navigating challenges. I bring strong problem-solving skills and a proactive approach to new tasks. I am known for adaptability, creativity, and a results-oriented mindset. I have a keen eye for detail and a commitment to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Café assistant and Barista
Queen Esther (falafel bar)
05.2024 - 11.2024
- Greeted guests with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Maintained the cleanliness of the Cafe.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
Café assistant, food attendant & Barista
Café Ponderosa
10.2022 - 05.2024
- Maintained the cleanliness of the café
- Operated cash register and handled transactions efficiently
- Assisted customers with information regarding menu offerings and nutrition information.
- Prepared and served a variety of food and beverages, ensuring accuracy and quality
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
Front of House
Jetty Beach House
07.2022 - 08.2022
- Facilitated customer service, order processing, and maintenance of supplies
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Customer service officer
Coffs Harbour Olympic Pool
01.2021 - 08.2022
- Managed customer services including bookings, fee collection, and food and coffee services
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Brand ambassador
Optus
11.2021 - 05.2022
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Built strong relationships with customers by consistently delivering exceptional service and support.
- Strengthened team collaboration by actively participating in staff meetings and contributing valuable feedback.
- Handled customer inquiries efficiently, resolving issues promptly to maintain high levels of satisfaction and loyalty.
- Managed merchandise displays, ensuring proper presentation according to corporate guidelines.
Junior Receptionist
Coffs Harbour Aquatic Centre
08.2018 - 05.2019
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Certificate III - Beauty Therapy
TAFE St Leonards
06-2024
High School Diploma -
Coffs Harbour Senior College
12-2021
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Coffs Harbour Christian Community School
01.2019
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Bellingen Public School
01.2016
Skills
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Customer service
- Organisation and multitasking
- Cash handling
- Flexibility and adaptability
- Customer consultation
- Sales expertise
- Sales proficiency
- Personalized recommendations
Accomplishments
- School Sports Age Champion from 2016-2019
- Surf Life-Saving Age Champion from 2010-2018
- Represented NSW North Coast at the SLSC Inter-branch Championships
- Completed Pool Lifeguard Certificate
- Completed Surf Rescue Certificate
- Completed Bronze Medallion (Surf Life Saving)
- Obtained HLTAID001: Provide cardiopulmonary resuscitation.
- Obtained HLTAID002: Provide basic emergency life support.
- HLTAID003: Provide first aid.
- Completed Higher School Certificate (graduated 2021)
- Completed a Certificate 3 in Beauty Services
Awards
Certificate3 in Beauty Services, Higher School Certificate (graduated2021), Pool Lifeguard Certificate, Surf Rescue Certificate (SLSC), Bronze Medallion (SLSC), HLTAID001: Provide cardiopulmonary resuscitation., HLTAID002: Provide basic emergency life support., HLTAID003: Provide first aid.
Timeline
Café assistant and Barista
Queen Esther (falafel bar)
05.2024 - 11.2024
Café assistant, food attendant & Barista
Café Ponderosa
10.2022 - 05.2024
Front of House
Jetty Beach House
07.2022 - 08.2022
Brand ambassador
Optus
11.2021 - 05.2022
Customer service officer
Coffs Harbour Olympic Pool
01.2021 - 08.2022
Junior Receptionist
Coffs Harbour Aquatic Centre
08.2018 - 05.2019
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Coffs Harbour Christian Community School
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Bellingen Public School
Certificate III - Beauty Therapy
TAFE St Leonards
High School Diploma -
Coffs Harbour Senior College
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