LILY QUIN

• Company Overview: Wellington Medical Group (WMG) is a network of locally rooted, staff-owned general practices that are committed to providing a wide variety of healthcare services, prioritizing community-driven care.
• WMG currently owns four practices spread throughout the Wellington region; this includes Johnsonville Medical Centre, Thorndon Medical Centre, Whitby Doctors, and Eastern Bays Health Centre.
• I am a medical receptionist at both Johnsonville and Thorndon Medical Center over the length of my time here.
• In this role, I have taken on a diverse range of responsibilities; these include:

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• Managing patient bookings.
• Coordinating with healthcare providers.
• Providing administrative and operational support to General Practitioners to streamline their workflow and enhance patient care (e.g.,
• Managing patient correspondence, managing the transfer of medical documents to other healthcare facilities, and acting as a liaison by making calls on behalf of General Practitioners.
• Processing enrollments and handling patient records.
• Managing and actioning emails.
• Problem-solving – e.g.

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• Addressing patient concerns, resolving scheduling conflicts, and assisting in unforeseen challenges while supporting the patients in any way I can.
• Greeting patients warmly when checking in for appointments.
• This role has required exceptional communication skills, strong organizational skills, and a compassionate approach to ensure a positive experience for both patients and staff.

• I have been babysitting for multiple different families, friends, and family members throughout the years
• (See the separate document attached or feel free to email me for this separate reference from a longtime client)

• Company Overview: The fastest-growing hospitality group in New Zealand, where the community is the driving force
• They have 800 employees stretched over 35 venues and a head office
• I used to proudly support the administrative functions, including but not limited to;
• Supporting all admin tasks for the CEO, finance, and marketing departments at Kapura head office
• Weekly reconciliation of Directors' company credit cards
• Front of house, reception, customer greeting
• New account creation
• Visa lntellilink / invoice coding
• Book and manage travel for the leadership team
• Completing credit application forms for the new venues & suppliers
• Managed gift card program
• Ad hoe support for finance and marketing tasks
• Manage office supplies procurement
• Opening and distributing mail
• Providing for all coffee and snack needs
• The fastest-growing hospitality group in New Zealand, where the community is the driving force
• They have 800 employees stretched over 35 venues and a head office