Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

LILY RANDALL

Caboolture

Summary

Accomplished Fast Food Junior Manager with a solid track record at Subway, dedicated to operational excellence and team training. Improved customer satisfaction ratings through strategic complaint handling and efficient service delivery. Demonstrated skills in cash handling and food safety compliance, fostering a supportive team atmosphere that drives customer loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fast food manager

Carls Junior
07.2025 - 09.2025
  • Conducted training for new fast food employees on policies and food preparation methods to guarantee quality.
  • Implemented service strategies that boosted customer satisfaction while maintaining an organized restaurant environment.
  • Monitored cash handling processes, ensuring accuracy in financial records to mitigate discrepancies.
  • Managed employee schedules effectively, ensuring optimal coverage while controlling labor expenses.
  • Addressed escalated customer complaints swiftly to enhance loyalty and drive repeat visits.
  • Ensured food preparation adhered to safety protocols, maintaining high hygiene standards throughout operations.
  • Tracked daily sales data and managed inventory effectively to reduce waste through optimized ordering.
  • Oversaw inventory management processes, including supply orders and transaction tracking for precise reporting.

Fast Food Manager

Subway
02.2025 - 07.2025
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed unique events and special promotions to drive sales.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

San Churro Sunshine Plaza
03.2024 - 09.2024
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Trained new cafe workers in sales, customer service, and safety.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Learnt management and locking tills and money skills.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Cafe Manager

Neddys Nosebag
04.2023 - 01.2024
  • Managed daily cafe operations, ensuring smooth workflow between front-of-house and kitchen staff to maximize efficiency and customer satisfaction.
  • Trained and supervised cafe employees on customer service best practices, food safety regulations, and brand standards to maintain consistency and quality.
  • Resolved customer complaints promptly and professionally, fostering a welcoming environment and encouraging repeat business.
  • Implemented inventory management procedures, accurately ordering supplies to reduce waste and control costs.

Cafe Worker

Indulge Cafe and Takeaway
04.2023 - 09.2023
  • Prepared and served a variety of hot and cold beverages while maintaining high standards of quality and consistency.
  • Provided exceptional customer service, addressing customer inquiries and resolving complaints promptly to enhance satisfaction.
  • Maintained cleanliness and organization of the cafe area, ensuring compliance with health and safety regulations.
  • Operated and maintained coffee machines and other cafe equipment efficiently to support daily operations.
  • Assisted in training new cafe staff on service protocols, beverage preparation, and safety procedures.

Fast Food Worker

Rolld Vietnamese
10.2022 - 03.2023
  • Trained new fast food employees on company policies, food safety, and preparation techniques to ensure high-quality service.
  • Implemented efficient service strategies to improve order accuracy and reduce wait times during peak hours.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Oversaw food preparation and monitored safety protocols to maintain compliance with health regulations.

Cafe Worker

Glasshouse Country Kitchen
03.2022 - 09.2022
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • This was my first job
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

Education

Medical Business

TAFE QLD
QLD
09.2025

Grade 10

Australian Christian College Distance Ed
01.2023

9 Th Grade

Beerwah State High School
Beerwah
11.2021

Skills

  • Safety regulations knowledge
  • Operational efficiency
  • Food preparation standards
  • Compliance with food safety
  • Store maintenance practices
  • Waste minimization strategies
  • Training and development initiatives
  • Shift oversight
  • Point of sale technology
  • Customer issue resolution
  • Team leadership
  • Culinary experience
  • Financial transaction handling
  • Safe food practices
  • Back of house administration
  • Quality control systems
  • Coordination of kitchen staff
  • Supervision of personnel
  • Time efficiency strategies
  • Cash transaction processes
  • Duties for opening/closing operations
  • Standards for cleanliness
  • Leadership in teams
  • Order processing skills
  • Operation of cash registers
  • Espresso machine functionality
  • Coffee equipment handling
  • Training for new employees
  • Sales methodologies Safety protocols adherence Risk assessment strategies Customer service proficiency Quality assurance methods Collaborative team efforts
  • Staff training

Certification

  • RSA
  • Certified Responsible Service of Alcohol (RSA) qualification for legal compliance in serving alcohol.

Reference

Sharne Andrew - 0438716843

Timeline

Fast food manager

Carls Junior
07.2025 - 09.2025

Fast Food Manager

Subway
02.2025 - 07.2025

Barista

San Churro Sunshine Plaza
03.2024 - 09.2024

Cafe Manager

Neddys Nosebag
04.2023 - 01.2024

Cafe Worker

Indulge Cafe and Takeaway
04.2023 - 09.2023

Fast Food Worker

Rolld Vietnamese
10.2022 - 03.2023

Cafe Worker

Glasshouse Country Kitchen
03.2022 - 09.2022

Medical Business

TAFE QLD

Grade 10

Australian Christian College Distance Ed

9 Th Grade

Beerwah State High School

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