Lily Raphael
Croydon North,Victoria
Summary
Hard-working student who is passionate about healthcare, connecting with people and willing to learn. Experienced in customer service, adaptable and eager to contribute to the team. Reliable and excellent communication skills, keen to expand on current skillset.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Sigma Healthcare
07.2025 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Sales Assistant
Jefferies Provedore
12.2020 - Current
- Worked seamlessly across diverse departments such as registers, grocery, deli, café, and florist; readily stepped in where needed to support coworkers and ensure a positive customer experience
- Provided excellent customer service to clients in person and over the phone.
- Ensured compliance with company policies and procedures at all times.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a proactive and timely manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Ensured all equipment was maintained in proper working order according to the manufacturer's instructions.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed cash register and processed transactions with accuracy and integrity.
Education
Bachelor of Nursing/Bachelor of Midwifery -
Deakin University
Burwood, VIC01-2027
High School -
Luther College
Croydon, VIC01-2023
Skills
- Goal oriented
- Relationship building with internal and external stakeholders
- Team collaboration
- Friendly and helpful
- Strong communication and interpersonal skills
- Honest and dependable
- Administrative support
- Attention to detail and accuracy
- Ability to work autonomously and in a team environment
- Professional and mature
- Outstanding customer service
- Strong sense of discretion and confidentiality
- Trusted to handle sensitive information
Timeline
Administrative Assistant
Sigma Healthcare
07.2025 - Current
Sales Assistant
Jefferies Provedore
12.2020 - Current
Bachelor of Nursing/Bachelor of Midwifery -
Deakin University
High School -
Luther College