Lily Reid
Glenmore Park
Summary
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Knowledge of customer relationship management and adept at fostering positive client interactions.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Scania Australia
03.2022 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
Adminitration Trainee
CPB Contractors
01.2021 - 02.2022
- Maintained accurate records of all company transactions, allowing for easier budget monitoring and financial reporting.
- Assisted with staff training and onboarding, contributing to a more cohesive and skilled workforce.
- Received packages and mail at front desk and dispersed to correct employees.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Work Experiance
Vibe Health Club
10.2020 - 10.2020
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Work Experiance
BenchMark College
05.2020 - 05.2020
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
Education
Cert 111: Business And Finance - Business And Finance
CathWest Innervation College
Emu Plains, NSW12-2021
Skills
- Customer focus
- Schedule management
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Service scheduling
- Team collaboration
- Customer relations
Timeline
Customer Service Advisor
Scania Australia
03.2022 - Current
Adminitration Trainee
CPB Contractors
01.2021 - 02.2022
Work Experiance
Vibe Health Club
10.2020 - 10.2020
Work Experiance
BenchMark College
05.2020 - 05.2020
Cert 111: Business And Finance - Business And Finance
CathWest Innervation College
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