Lily Ricciotti

As the Senior Off Campus Officer I assist in organising all of campus events. This includes our annual O Week Camp and Party which hundreds of attendees respectively. My responsibilities include liaising with venues, photographers and DJ's as well as managing event operations on the night.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Upkept the gym to ensure it was tidy and clean.

• Home fragrance and Parfum training
• Created a personal experience for customers over the one week pop-up
• Adapted to the needs of a dynamic environment (working with a celebrity brand)
• Maintaining professionalism while interacting with special guests
• Listening to guests needs and preferences in order to provide the best service
• Utilising Square

• Store opening and closing responsibility
• Managing team rostering leave and wages allocation for department
• Overseeing store safety standards
• Utilizing SAP and Salesforce CRM
• Monitoring supply chain processes
• Managing a team to meet both store and department specific KPI’s as well as delivering excellent service
• First aid and emergency evacuation warden responsibilities
• Entered data, generated reports, and produced tracking documents
• Took part in leadership development training

• Serving basic spirits, wine, and beer for gallery events
• Basic bar upkeep (restocking and inventory management)

• Actively working alongside store leadership - Leading a small team to achieve operational tasks (NPS
• KPI goals, returns and faulty product processing, stock receiving, inventory upkeep, supplies ordering)
• Resolving customer complaints by utilising customer service skills
• Authority to access high risk areas and manage storage and security of high value stock
• Overseeing store presentation and merchandise protection standards - Cash ordering and security - Hiring and recruitment

• Coached the beginner springboard divers in the program
• Coordinated both wet and dry training sessions
• Assisted in selecting the final team
• Fostered a fun and inclusive environment to encourage the kids to participate
• Maintained a safe training environment
• Supported those who needed individual coaching
• Provided constructive feedback
• Supported and coached divers during their finals event

• Working in a high speed, service focused environment
• Worked within a team to maintain a clean and functional work environment
• Answering phone calls
• Processing returns, online and door dash orders
• POS and cash handling training
• Print and Copy training (Xerox, Fujifilm, Konica and Canon)
• Stock and Back of house training