Lily Rice

Reference - Siobhan O'Meara - 0416959110

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.

• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.

• Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
• Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
• Adhered to safety protocols by enforcing proper equipment usage.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.