Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Lily Richardson

Brisbane,QLD

Summary

Dynamic Customer Service Manager with a proven track record at McDonald’s, excelling in problem-solving and fostering teamwork. Expert in enhancing customer satisfaction and loyalty, I effectively reduced complaints through proactive solutions. I have confidence and can learn and pick up new skills very quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Manager

McDonald’s
12.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Service Manager

Krispy Kreme
07.2024 - 03.2025


  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Sales Assistant

Peter Alexander Sleepwear- The Just Group
11.2023 - 01.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Exceptional telephone etiquette
  • Strong communication
  • Fast at picking up information

Certification

I have my First Aid Certificate and a Diploma of Business I completed in 2023

References

  • Stella Scheikowski

Stella is the Assistant Restaurant Manager at my current work place.

Email: sscheikowksi07@gmail.com

Kirralie is another higher up manager at my current workplace.
Phone Number: 0431116445Phone Number: 0401123865Kirralie Lewis:

Timeline

Customer Service Manager

Krispy Kreme
07.2024 - 03.2025

Sales Assistant

Peter Alexander Sleepwear- The Just Group
11.2023 - 01.2024

Customer Service Manager

McDonald’s
12.2019 - Current

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Lily Richardson