Lily Robertson
Melbourne,VIC
Summary
Experienced Residential Skills Coach at Anglicare Victoria with expertise in counselling and emotional support. Proven ability in crisis management through collaboration with Police and Child Protection services, coupled with strong skills in behavioural management and team coordination. Compassionate and adaptable, with a track record of supporting young people aged 7-16 from traumatic backgrounds. Demonstrates flexibility with varying work hours and travel, excelling in accurate documentation and strategic client progress assessments.
Overview
6
6
years of professional experience
Work History
Residential Skills Coach
Anglicare Victoria
07.2018 - Current
- Provide individualized counselling and support to young people, focusing on empathetic listening and emotional regulation.
- Collaborate with case managers, mental health teams, and external agencies to ensure holistic care and address all aspects of clients' needs.
- Implement behavioural management strategies and positive reinforcement to encourage desired behaviours and manage challenges effectively.
- Facilitate debriefing sessions for staff and clients to review and plan effective work practices, enhancing team coordination and client outcomes.
- Maintain accurate case notes and documentation, regularly assessing client progress and adjusting strategies as needed.
- Support clients through crisis interventions, including collaboration with Police and Child Protection services and providing assistance during hospital visits for mental health risks.
Residential Youth Support Worker
24 Hour Priority Care
01.2022 - 11.2023
- Engaged with young people from dysfunctional families, providing emotional support and practical advice to address personal challenges.
- Acted as a key worker, updating Looked After Children (LAC) records and ensuring clients’ needs were consistently met.
- Participated in weekly team meetings to review and plan effective work practices, contributing to a collaborative approach to client care.
- Assisted in planning and facilitating activities reflecting clients' interests, including birthdays and special occasions, to foster a sense of normalcy and belonging.
Education
Certificate IV - Child, Youth And Family Intervention
Melbourne Polytechnic
Preston, VIC11.2019
Diploma - Diploma of Community Services Work
Australian Institute of Technical Training Pty Ltd
Melbourne, VIC03.2017
Certificate IV - Cert 4 in Community Services Work
Australian Institute of Technical Training Pty Ltd
Melbourne, VIC12.2015
Skills
Skills
- Counseling and Emotional Support: Empathetic listening, emotional regulation, and personal development
- Behavioral Management: Positive reinforcement, behavioral strategies, and crisis intervention
- Debriefing and Team Collaboration: Effective debriefing, multi-disciplinary coordination, and staff communication
- Documentation and Reporting: Accurate case notes, progress assessment, and strategic adjustments
- Flexibility and Adaptability: Willingness to work varying rostered hours and travel up to 30km for work assignments
- Crisis Management: Collaboration with Police, Child Protection services, and mental health crisis support
Writing Singing Play guitar, Meditation
Dedicated Sunday School teacher with experience in guiding young children through engaging and interactive learning activities. Specializes in teaching singing, reciting, and hands-on projects that promote positivity and life skills development. Focused on nurturing creativity and independence by encouraging children to explore their genuine interests and imagination, fostering both personal growth and a love for learning.
Timeline
Residential Youth Support Worker
24 Hour Priority Care
01.2022 - 11.2023
Residential Skills Coach
Anglicare Victoria
07.2018 - Current
Certificate IV - Child, Youth And Family Intervention
Melbourne Polytechnic
Diploma - Diploma of Community Services Work
Australian Institute of Technical Training Pty Ltd
Certificate IV - Cert 4 in Community Services Work
Australian Institute of Technical Training Pty Ltd
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