LILY ROSE SHANNON
Maroochydore,Queensland
Summary
Dedicated and highly motivated professional with extensive experience in customer service, leadership, and operations management. Proven ability to lead teams, enhance customer experiences, and ensure smooth daily operations in fast-paced retail and hospitality environments. Strong skills in time management, training, communication, and guest services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
IGA Maroochy Waters
09.2023 - 08.2025
- Managed daily store operations, including supervising staff and ensuring efficient workflow.
- Responsible for ordering inventory, stock management, and overseeing stock take procedures.
- Trained and developed new employees, ensuring high standards of customer service.
- Handled inbound/outbound calls and managed cash transactions, including large amounts of money.
- Opened and closed the store, ensuring all tasks were completed accurately and on time.
Cashier/Floor Sales
Supercheap Auto Yamanto
05.2023 - 09.2023
- Delivered excellent customer service while assisting with product selection and sales.
- Managed inbound/outbound phone calls and processed sales transactions.
- Actively contributed to a team environment, providing sales and product guidance to customers.
Supervisor
Liquorland Springfield
01.2023 - 05.2023
- Led stock take procedures and ensured accurate inventory management.
- Provided customer service and handled all aspects of store opening and closing.
- Responsible for training staff, maintaining a positive team environment, and managing cash handling.
Housekeeper
Vacay Services Brisbane
05.2022 - 01.2023
- Responsible for cleaning and maintaining high standards of property cleanliness.
- Managed time effectively to ensure all tasks were completed within set timeframes.
Sales Assistant
Taylored Sales Group
10.2021 - 04.2022
- Assisted customers with product inquiries and completed sales transactions.
- Led team training initiatives and achieved company sales records.
- Handled customer credit card transactions and personal details securely.
Cafe Worker
Peony Espresso
05.2021 - 08.2021
- Provided excellent customer service by taking orders and preparing hot and cold beverages.
- Assisted with daily cafe operations and ensured a clean, welcoming environment for guests.
Education
High School Diploma -
Maleny State High School
MalenySkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
Certificate II in Salon Assistance
Certificate III in Business
Certificate III in Agriculture
Certificate II in Beauty
Certificate I in Construction
Timeline
Supervisor
IGA Maroochy Waters
09.2023 - 08.2025
Cashier/Floor Sales
Supercheap Auto Yamanto
05.2023 - 09.2023
Supervisor
Liquorland Springfield
01.2023 - 05.2023
Housekeeper
Vacay Services Brisbane
05.2022 - 01.2023
Sales Assistant
Taylored Sales Group
10.2021 - 04.2022
Cafe Worker
Peony Espresso
05.2021 - 08.2021
High School Diploma -
Maleny State High School