Lily Sampson
LANE COVE WEST,NSW
Summary
Dynamic bartender with a proven track record at Orchard Hotel, enhancing customer satisfaction through exceptional service and suggestive selling. A reliable team player, I trained new staff and crafted high-quality cocktails, driving sales and maximising profits. My engaging personality and clear communication fostered a positive environment, ensuring memorable guest experiences.
Overview
2
2
years of professional experience
Work History
Bartender
Orchard Hotel
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximising profits.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
Media And Communications - Majoring in Public Relations And Media
Macquarie University
Sydney, NSW01-2027
High School Diploma -
Marist Sisters
Woolwich, NSW09-2022
Skills
- Clear and effective communication
- Team player attitude
- Highly reliable
- Customer service
- Outgoing personality
- Engaging personality
- Customer service expertise
- Suggestive selling
- Sales expertise
Accomplishments
Awarded the "mood booster extraordinaire" and the MVP by my workplace, awarded for always lifting the mood at work and creating a safe, enjoyable environment for my coworkers and the customers. As well as always being a reliable team player and a hard worker.
Timeline
Bartender
Orchard Hotel
07.2023 - Current
Media And Communications - Majoring in Public Relations And Media
Macquarie University
High School Diploma -
Marist Sisters
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