Michelle Cherie Natoli
Coolum Beach
Summary
I am a positive, organized, and resourceful professional with a background in managing administrative tasks and supporting healthcare teams. I am in my comfort zone coordinating office operations and implementing efficient processes, with a solid understanding of medical terminology and various medical software systems. I enjoy finding ways to enhance patient experiences and streamline office functions for optimal performance and a more relaxed, calm work space!
Overview
24
24
years of professional experience
Work History
Ultrasound Technician
Hello Baby 3D
12.2022 - Current
- Streamlined workflow, optimizing appointment scheduling and time management for increased efficiency.
- Assisted in training new Ultrasound Technicians, sharing expertise and practical skills for a successful onboarding process.
- Updated patient records diligently, ensuring accurate documentation for future reference and follow-up care.
- Contributed to a positive work environment by collaborating with team members in various departments as needed.
- Optimized image quality by selecting appropriate transducers and adjusting equipment settings accordingly.
- Increased patient satisfaction scores through empathetic communication and personalized attention during appointments.
- Implemented positive developments in office management, optimizing productivity through improved process and protocol.
Secretary
Monash IVF
12.2021 - Current
- Business Management General Administration.
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained security and privacy of records to protect patients and providers.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Translated medical jargon into correct terminology.
- Transcribed sensitive documents with complete confidentiality.
- Demonstrated excellent skills to understand diverse accents and dialects.
Business Owner
Photography By Michelle Australia
12.2010 - Current
- Maternity, Birth, Newborn and Family Photographer.
- Business Development, Management and Administration.
- Sole Trader.
Radiology Administration
Queensland Health
07.2005 - 08.2010
- Customer Relations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Accurately and efficiently transcribe reports.
- Delivered excellent customer service by promptly addressing inquiries and concerns from clients regarding their projects.
- Contributed to the company''s growth by consistently delivering top-notch transcriptions that met or exceeded client expectations.
- Supported colleagues with challenging projects, sharing knowledge and expertise to ensure successful completion of tasks.
Radiology Transcriptionist
Mayne Health
01.2002 - 07.2005
- Maintain Patient Records Radiology.
- Recorded information using word processing, dictation and transcription software and equipment.
Flight Attendant
Emirates Airlines
10.2000 - 12.2002
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Education
Certificate - Obstetric Ultrasound
Australian Institute of Ultrasound
Gold Coast, QLD12-2022
Certificate IV - Business Management
TAFE QLD
Nambour Certificate III - Business Administration
TAFE QLD
Nambour Advanced First Aid Certificate -
St Johns Ambulance
Caloundra Bronze Medallion -
Surf Lifesaving Australia
Diploma - Photo Imaging
TAFE QLD
QLD01-2005
Skills
- Resourceful, reliable autonomous and team player
- Scheduling and calendar Management expert
- Excellent verbal and written communication
- Close attention to detail
- Sense of humour, professional but fun!
- Problem-solving queen
- Client relations
- Office management
Additional Information
- Licenses: A Class Open Driving License, Open Water Scuba Diving License ,Flight Cabin Attendant License (Safety & Emergency Procedures)
Timeline
Ultrasound Technician
Hello Baby 3D
12.2022 - Current
Secretary
Monash IVF
12.2021 - Current
Business Owner
Photography By Michelle Australia
12.2010 - Current
Radiology Administration
Queensland Health
07.2005 - 08.2010
Radiology Transcriptionist
Mayne Health
01.2002 - 07.2005
Flight Attendant
Emirates Airlines
10.2000 - 12.2002
Certificate - Obstetric Ultrasound
Australian Institute of Ultrasound
Certificate IV - Business Management
TAFE QLD
Certificate III - Business Administration
TAFE QLD
Advanced First Aid Certificate -
St Johns Ambulance
Bronze Medallion -
Surf Lifesaving Australia
Diploma - Photo Imaging
TAFE QLD
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