LILY SEWELL
Canina,QLD
Summary
Committed and driven with an enthusiastic personality, I have over 8 years of customer service experience, most recently working in retail management. An outstanding reputation for time management, organisation and people skills. My spirited personality and strong work ethic has proven to be an asset in each team I have worked in. I obtain the capability to communicate effectively, take instructions and criticism on board, as well as a passionate drive to achieve and meet any tasks set.
Overview
6
6
years of professional experience
Work History
Construction Project Coordinator
John’s Lyng
Brisbane
08.2024 - Current
- Liaising supervisor communications to insurance clients
- Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Fostered positive relationships with clients and customers through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- Creating invoices for all costs incurred
Assistant Store Manager
Typo, Cotton On Group
Cairns
10.2022 - 08.2024
- Tracking and monitoring KPI's to evaluate store performance
- Visual Merchandising responsibilities to ensure the store looks to the highest standard
- Providing exceptional one-on-one customer service to each customer
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Mine Control
Stawell Gold Mines
01.2022 - 10.2022
- Processing reports for Shift Supervisor and Superintendents
- Record all equipment movements, track measures and operator downtime to provide in depth reports for the Mine manager, to create an informed plan to cut costs, prevent breakdowns and create an efficient working environment
- Cross-referencing data to find any mistakes to provide the most accurate results
- Training new Mine controllers
- Ensure plans, shift summary and timesheets are ready for operators ahead of time
- Organise and summarise emails and reports to provide relevant information to shift supervisors
- Accurately recording information over radio in emergency situations
- Experience working a 7/7 rotating roster
- Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
Assistant Store Manager
Telstra Ararat TLS
01.2020 - 10.2022
- Managing staff needs and requirements
- Training all new staff members
- Set monthly rosters
- Completing timesheets
- Managing stock take for the store
- Handling petty cash, balancing registers and completing banking requirements
- Customer complaints manager
- Over the phone customer relations
- Creating action plans to achieve personal and store KPI's
- Maintaining motivation for staff
Customer Advisor
Telstra Ararat TLS
01.2019 - 12.2020
- Setting a high level of work ethic to enforce strong standards within the workplace
- Achieve KPI's each week
- Provide a tailored service to each customer based on needs
- Complete all training to ensure the best suited products and services are recommended
- Minimise customer complaints
Education
Year 7-12 VCE -
Marian college
Ararat, vicSkills
- Patience
- Conflict Resolution
- Resilience
- Problem Solving
- Critical Thinking
- Empathy
- Detail Oriented
- Self motivated
References
- Jeremy Sargent, Foreman, Stawell Gold Mines, 0400 689 987
- Julian Fernando, Manager, Telstra Store Ararat, 0404 188 084
Keyqualities
- Patience
- Conflict Resolution
- Resilience
- Problem Solving
- Critical Thinking
- Empathy
- Detail Oriented
- Team leadership skills
Timeline
Construction Project Coordinator
John’s Lyng
08.2024 - Current
Assistant Store Manager
Typo, Cotton On Group
10.2022 - 08.2024
Mine Control
Stawell Gold Mines
01.2022 - 10.2022
Assistant Store Manager
Telstra Ararat TLS
01.2020 - 10.2022
Customer Advisor
Telstra Ararat TLS
01.2019 - 12.2020
Year 7-12 VCE -
Marian college