Lily Slater
Clayton,VIC
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Coles Supermarket. Excelled in problem resolution and active listening, significantly improving customer experience. Demonstrated critical thinking and customer service skills, adept at handling high-stress situations and resolving complaints with empathy. Achieved notable increases in repeat business through strategic focus on customer needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
03.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Mcdonalds Kingsmeadows
02.2019 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cash Handling
- Cleaning
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Legal Studies
Don Campus
Devonport, TAS12.2021
High School Diploma -
Queechy High School
Norwood, TAS12.2016
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Certification
- Sales Manager Certificate
Timeline
Customer Service Representative
Coles Supermarket
03.2021 - 12.2022
Customer Service Representative
Mcdonalds Kingsmeadows
02.2019 - 11.2021
No Degree - Legal Studies
Don Campus
High School Diploma -
Queechy High School
Similar Profiles
Ravneet SinghRavneet Singh
Retail Assistant at Coles Supermarket & Coles ExpressRetail Assistant at Coles Supermarket & Coles Express
Jack FullerJack Fuller
Service Team Member at Coles SupermarketService Team Member at Coles Supermarket
Joshua RuddJoshua Rudd
Retail Worker at Coles SupermarketRetail Worker at Coles Supermarket
Amelia VelkovskiAmelia Velkovski
Grocery, Service, Fresh Team Member & Duty Manager at Coles SupermarketGrocery, Service, Fresh Team Member & Duty Manager at Coles Supermarket
Samuel NicholasSamuel Nicholas
Innovation Project at NAInnovation Project at NA