Lily Smith
Dedicated crew member with strong customer service skills and an ability to train new staff. Committed to maintaining professionalism and making customers have a better experience no matter the situation.
Work History
Crew Member
3 Years 8 MonthsHelped train new staff members on multiple different areas such as customer service and food safety standards.
Delivered customer service skills in a fast paced, and busy environment.
Worked in different areas such as drive thru, front counter orders and handout.
Maintained job confidence and professionalism through system and on the spot changes.
Trusted to count stock and put stock back in the correct places.
Contributed to sales by upselling and promoting items.
Education
High School Diploma
During year 11 and 12 I completed a Certificate II in Hospitality in which I had assessments marked by the team from Hospitality Group Training.
I also completed a Certificate III in Tourism in which I came second in the National VET tourism competition.
I am now currently attending TAFE doing a diploma of community services.