Lily Spitteler

As one of Perth's classic and most loved restaurant, Fraser's provides a classy formal dining experience to its patrons. Through this environment I have learnt the appreciation to having complete comprehension of the products being sold, and the attention to detail within providing fine dining hospitality and costumer service. The skills I have obtained here are; a deeper knowledge in POS systems, setting tables for multi-course meals and degustation, providing service for those meals, as well experience in providing a similar to more or less formal service in functions for large groups, for what occasion should arise and with training in serving moderate to expensive wine bottles to tables and providing information for purchased wine. Also I having experience as being pass to the kitchen, acting as food runner and communicator for waitstaff to kitchen; when tables need to be 'away-ed' for their next meal, any allergies and where they are positioned on the table and making sure plates and cutlery are setup, cleaned, polished and ready for service.

• I worked in the restaurant whilst also helping occasionally at the kiosk when it became too busy, serving at the till and food. In the restaurant I worked in a section as well as being a runner for food and drinks. This included taking people to their tables, their orders, helping them pay and serving food and drinks; also cleaning/setting up tables and polishing cutlery/glasses.

• Iona Care is a program that encourages Iona students to volunteer a helping hand in the community. In total, I completed ~100 hours of service.

• As more of a restaurant than café, I worked from 15 years-old at TeeBox. Acquiring the appropriate skills to work in the fast-paced, team-driven hospitality environment. In this position I waited tables, made reservations and occasionally coffees, also set up tables, cleaned dishes and work at register. The general all around experience in hospitality.