Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Sproule

Bli Bli ,Queensland

Summary

Dynamic leader with a proven track record at I Get Tobacconist, enhancing team performance and customer satisfaction. Skilled in strategic planning and problem-solving, with a flair for adaptability and exceptional communication. Excelled in fast-paced environments, significantly improving employee retention and customer loyalty through effective teamwork and customer service.

Overview

4
4
years of professional experience

Work History

Manager

I Get Tobacconist
04.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

Crust Bakery & Patisserie
02.2022 - 10.2022
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained up-to-date knowledge of product and service changes.

Sandwich Artist

Subway
02.2021 - 02.2022
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Increased speed of service through effective multitasking and time management skills.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Managed new employee orientation training process for 10 employees.

Cleaning Assistant

Family Members
10.2020 - 11.2020
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.

Education

Year 12 Certificate -

Maroochydore State High School
Maroochydore, QLD
11.2020

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Customer Service

Timeline

Manager

I Get Tobacconist
04.2023 - Current

Customer Service Representative

Crust Bakery & Patisserie
02.2022 - 10.2022

Sandwich Artist

Subway
02.2021 - 02.2022

Cleaning Assistant

Family Members
10.2020 - 11.2020

Year 12 Certificate -

Maroochydore State High School

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Lily Sproule