Lily Stevenson
Cooks Hill
Summary
I am a hardworking student with a track-record of academic excellence, bringing a strong work ethic and skills in organisation and communication I'm extremely interested in the Tourism Industry and am looking for related experience in the workforce to compliment my studies and further my career. My previous and current work experience highlights my ability to work effectively unsupervised and further, maintain consistently excellent results within every task.
Overview
6
6
years of professional experience
Work History
Guest Services Agent
Little National Hotel
2024.05 - Current
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Maintained high level of professionalism and discretion when dealing with guests.
Venue DJ
Hotel Delany, Finnegans Hotel, Queens Wharf Hotel, Newcastle City Council
2022.01 - Current
- Participated in promotional events in the local community.
- Organised and prepared equipment for live events in accordance with client requests.
- Drafted invoices for services rendered and collected payments from customers.
Dance Instructor
Dance N' Dazzle Studio
2021.01 - 2024.12
- Established and communicated clear objectives for lessons and projects.
- Built positive relationships with students, parents, colleagues and administrators.
Internship Student
CoastXP
2024.02 - 2024.07
- Completed 100 hours of University of Newcastle BUSN3002 placement with Dominic May.
- Gained experience in tour guiding, writing promotional material, and networking.
- Attended industry events including Newcastle Tourism Industry Group meetings.
Retail Assistant
Steel Street Fish Market
2019.02 - 2023.03
- Ensured cleanliness of the retail area.
- Kept up-to-date knowledge of all products available in the store.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Bachelor of Business With Distinction - Tourism Management
University Of Newcastle
2024-12
Certificate 3 in Travel, Tourism, And Events -
Hunter TAFE
2021-12
HSC -
Hunter School of The Performing Arts
2021-12
Skills
- Developing Rapport With Guests
- POS system operation
- Conflict Resolution Techniques
- Product Knowledge
- Reliable and Responsible
- Friendly and Helpful
- Effective Communication Abilities
- Upselling Strategies
Timeline
Guest Services Agent
Little National Hotel
2024.05 - Current
Internship Student
CoastXP
2024.02 - 2024.07
Venue DJ
Hotel Delany, Finnegans Hotel, Queens Wharf Hotel, Newcastle City Council
2022.01 - Current
Dance Instructor
Dance N' Dazzle Studio
2021.01 - 2024.12
Retail Assistant
Steel Street Fish Market
2019.02 - 2023.03
Certificate 3 in Travel, Tourism, And Events -
Hunter TAFE
HSC -
Hunter School of The Performing Arts
Bachelor of Business With Distinction - Tourism Management
University Of Newcastle