Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Stevenson

Cooks Hill

Summary

I am a hardworking student with a track-record of academic excellence, bringing a strong work ethic and skills in organisation and communication I'm extremely interested in the Tourism Industry and am looking for related experience in the workforce to compliment my studies and further my career. My previous and current work experience highlights my ability to work effectively unsupervised and further, maintain consistently excellent results within every task.

Overview

6
6
years of professional experience

Work History

Guest Services Agent

Little National Hotel
05.2024 - Current
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Maintained high level of professionalism and discretion when dealing with guests.

Venue DJ

Hotel Delany, Finnegans Hotel, Queens Wharf Hotel, Newcastle City Council
01.2022 - Current
  • Participated in promotional events in the local community.
  • Organised and prepared equipment for live events in accordance with client requests.
  • Drafted invoices for services rendered and collected payments from customers.

Dance Instructor

Dance N' Dazzle Studio
01.2021 - 12.2024
  • Established and communicated clear objectives for lessons and projects.
  • Built positive relationships with students, parents, colleagues and administrators.

Internship Student

CoastXP
02.2024 - 07.2024
  • Completed 100 hours of University of Newcastle BUSN3002 placement with Dominic May.
  • Gained experience in tour guiding, writing promotional material, and networking.
  • Attended industry events including Newcastle Tourism Industry Group meetings.

Retail Assistant

Steel Street Fish Market
02.2019 - 03.2023
  • Ensured cleanliness of the retail area.
  • Kept up-to-date knowledge of all products available in the store.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Education

Bachelor of Business With Distinction - Tourism Management

University Of Newcastle
12-2024

Certificate 3 in Travel, Tourism, And Events -

Hunter TAFE
12-2021

HSC -

Hunter School of The Performing Arts
12-2021

Skills

  • Developing Rapport With Guests
  • POS system operation
  • Conflict Resolution Techniques
  • Product Knowledge
  • Reliable and Responsible
  • Friendly and Helpful
  • Effective Communication Abilities
  • Upselling Strategies

Timeline

Guest Services Agent

Little National Hotel
05.2024 - Current

Internship Student

CoastXP
02.2024 - 07.2024

Venue DJ

Hotel Delany, Finnegans Hotel, Queens Wharf Hotel, Newcastle City Council
01.2022 - Current

Dance Instructor

Dance N' Dazzle Studio
01.2021 - 12.2024

Retail Assistant

Steel Street Fish Market
02.2019 - 03.2023

Certificate 3 in Travel, Tourism, And Events -

Hunter TAFE

HSC -

Hunter School of The Performing Arts

Bachelor of Business With Distinction - Tourism Management

University Of Newcastle

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Lily Stevenson