Lily-Sue Saba
Summary
Office Administrator/Customer Service with experience in properly routing and directing incoming calls, retrieving and tracking files and general maintenance of database systems. Proficient in office machine operations, including photocopiers, scanners and voicemail systems. Accustomed to handling customer enquiries, customer complaints, and sensitive, confidential records and properly coding documents.
Overview
4
4
years of professional experience
Work History
Office Administrator/Customer Service
Sleeptime
09.2022 - 06.2023
- Answered all incoming calls from customers through a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, registration, recordkeeping, and other administrative duties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained personnel records and updated internal databases to support document management.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Managed quotes and invoices through systems such as Square, Stripe and Xero.
- Packaged and completed daily online orders with picking and packing of bedding accessories.
Dental Assistant and Receptionist
Top Teeth Dental
03.2019 - 07.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Moorebank High School
Chipping Norton, NSW09.2021
Skills
- Excellent verbal & written communication skills
- Strong attention to detail
- Inbound Phone Call Handling
- Time Management
- Business Correspondence
- Managing Office Supply Inventory
Timeline
Office Administrator/Customer Service
Sleeptime
09.2022 - 06.2023
Dental Assistant and Receptionist
Top Teeth Dental
03.2019 - 07.2019
High School Diploma -
Moorebank High School
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