Lily Voyzey
Summary
Personable Sales Supervisor promoting more than two years of experience in fast-paced retail settings. Effective leader known for shrinkage control and lending hand to close sales. Reliable and upbeat in sales successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Bakers Delight Currimundi
09.2021 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
- Interviewed, hired and trained new staff in upselling, cross-selling and understanding the product on hand.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored phone calls for quality assurance.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Referred customers to various services by evaluating needs and providing recommendations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Front of House Employee
Reelax Café
01.2018 - 06.2021
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Helped guests at tables when in need of assistance.
- Stayed ready for quick turnovers by pre-bussing tables.
Education
Bachelors Degree of Paramedicine - Paramedicine
University of The Sunshine Coast
Sunshine Coast, QLD11.2026
Skills
- Staff Management
- Task Delegation
- Staff Training
- Effective phone etiquette
- Store Merchandising
- Personalised Conversation Regarding Sales
Timeline
Sales Supervisor
Bakers Delight Currimundi
09.2021 - Current
Front of House Employee
Reelax Café
01.2018 - 06.2021
Bachelors Degree of Paramedicine - Paramedicine
University of The Sunshine Coast
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