Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lily Zhou

Annerley,Australia

Summary

Detail-oriented and proactive IT Data Engineer with a strong foundation in data analysis, process automation, and cross-platform system support. Demonstrated expertise in building UAT platforms, ensuring data quality, and deriving business insights through the use of SQL, Python, and BI tools. Proficient in cloud technologies such as Azure and AWS, with a track record of successful agile team collaboration. Dedicated to continuous improvement and delivering data-driven solutions that directly align with business objectives.

Overview

6
6
years of professional experience

Work History

Operations Associate

Equifax
08.2023 - Current


  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Provide L1-2 application support and escalate through internal ticketing systems
  • Build and test UAT systems based on client needs and ensure timely maintenance
  • Respond to customer requests by e-mail and telephone, and resolve issues promptly
  • Document operational procedures and proposed process optimization
  • Provide internal process training to team members
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Maintaine and prioritized to-do-list and followed up to complete tasks on-time.

Office Administrator

Shanghai Jizhou Shipbuilding Engineering Ltd
01.2020 - 02.2021
  • Maintained accurate expense records and supported daily admin operations
  • Monitored and improved supply tracking by optimizing internal processes
  • Collaborated across departments to streamline reporting and procurement

Operations Assistant

Shanghai Fupu Technology Ltd
05.2019 - 11.2019
  • Developed and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
  • Coordinated logistics and monitored product inventory
  • Liaised with buyers/sellers to ensure accurate shipment updates

Education

Associate of Science - Information Technology

University of Queensland
Brisbane, QLD
07-2023

Bachelor of Science - Accounting

TONGLING UNIVERSITY
China
07-2020

Skills

  • Customer service
  • Interpersonal and written communication
  • Application UAT platfom building
  • L2 application support
  • Python, SQL, HTML/CSS/JS
  • Azure, AWS, ServiceNow, Jira
  • Power BI, Excel,Tableau
  • Trouble shooting
  • Time Management
  • Critical Thinking
  • Teamwork
  • Proactive study mindset

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Operations Associate

Equifax
08.2023 - Current

Office Administrator

Shanghai Jizhou Shipbuilding Engineering Ltd
01.2020 - 02.2021

Operations Assistant

Shanghai Fupu Technology Ltd
05.2019 - 11.2019

Associate of Science - Information Technology

University of Queensland

Bachelor of Science - Accounting

TONGLING UNIVERSITY

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Lily Zhou