Lilyan Euta
Australia
Summary
I'm a compassionate, self-motivated, and personable professional with extensive experience in fashion/ interior styling, event-planning, retail management and human services roles. I'm also an enthusiastic team player and enjoy taking on challenging tasks. I have a superb eye for style, visual composition, and attention to details.
Overview
25
25
years of professional experience
Work History
Cleaning Manager
Village Laundromat Yamanto
08.2023 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favourable contracts with external service providers, ensuring high-quality services at competitive rates.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
Medical Receptionist
After Hours Clinic
07.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to Privacy Act 1988 regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Occasionally operated in Hello-Home Doctor Call Centre
Cleaner
Andrew Barton Laundry Systems Pty Ltd
06.2023 - Current
- Cleaned and sanitized washing machines, staff area and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Fashion and Interior Stylist
Freelance
11.2007 - Current
- Built strong relationships with vendors to negotiate pricing and secure high-quality products for clients.
- Streamlined communication processes within the team to enhance overall project management efficiency.
- Expanded clientele base through networking events and participation in local design associations.
- Exceeded client expectations with innovative designs that incorporated their unique style preferences while adhering to budget constraints.
- Enhanced client satisfaction by creating aesthetically pleasing and functional interior spaces.
Case Worker
Real Support Services
01.2021 - 01.2022
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
Youth Worker
The Department Of Youth Justice
01.2019 - 01.2021
- Operated in various locations, Ipswich Service Centre, Brisbane South Service Centre and Brisbane Court Cells
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Contributed to development of individualized plans to support youth goal achievement.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
Event Coordinator
Sepstyling
02.2017 - 12.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Enhanced attendee experience by meticulously planning and executing event logistics.
Educator
Woodridge Family Day-care
03.2015 - 02.2018
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with adults and children to provide safe and educational experience.
District Manager
Taking Shape Clothes Store
02.2009 - 03.2010
- Supervised three locations to enforce high-quality standards of operation. Including, Blacktown, Penrith and Castlehill, NSW.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Department Manager
Bing Lee
01.2006 - 01.2009
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Store Manager
Tree Of Life
01.2003 - 01.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Bar Manager
Kogarah And Beverly Hills Tavern
01.2000 - 01.2002
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Finance Officer
Commonwealth Bank Card Operations
01.1999 - 01.2000
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
Education
Certificate - Security Awareness
The Department of Youth Justice
Ipswich, QLD05.2019
Certifcate - Ethical Decision Making And Code of Conduct
The Department of Youth Justice
Ipswich, QLD05.2019
Certificate Domestic And Family Violence - Recognise, Respond And Refer
The Department of Youth Justice
Ipswich, QLD05.2019
Skills
- Workload prioritization
- Chemical Handling
- Health and Safety Knowledge
- Task Delegation
- Customer Service
- Customer service-focused
- Cleaning and sanitation
- Training and mentoring
- Staff Training and Development
- Task assignment
- Health and safety compliance
- Quality improvements
- Customer Relationship Management
- Quality Assurance
- Employee evaluations
- Performance Evaluation
- Payroll understanding
- Report Generation
- Teamwork and Collaboration
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Goal Setting
- Documentation And Reporting
- Strategic Planning
- Schedule Management
Referees
- Callum Powell | Program Coordinator | Department of Youth Justice M: 0475 981 292
- Reverend Patrick Ah Poe | Pastor | EFKS Gold Coast (Ekalesia) M: 0421 206 933
- Amanda Guljas | Registered Nurse | Ipswich Hospital M: 0431 415 048
- Nancy Batterham | Admin | Remondis IMS, Richlands M: 0431 817 010
Timeline
Cleaning Manager
Village Laundromat Yamanto
08.2023 - Current
Medical Receptionist
After Hours Clinic
07.2023 - Current
Cleaner
Andrew Barton Laundry Systems Pty Ltd
06.2023 - Current
Case Worker
Real Support Services
01.2021 - 01.2022
Youth Worker
The Department Of Youth Justice
01.2019 - 01.2021
Event Coordinator
Sepstyling
02.2017 - 12.2018
Educator
Woodridge Family Day-care
03.2015 - 02.2018
District Manager
Taking Shape Clothes Store
02.2009 - 03.2010
Fashion and Interior Stylist
Freelance
11.2007 - Current
Department Manager
Bing Lee
01.2006 - 01.2009
Store Manager
Tree Of Life
01.2003 - 01.2006
Bar Manager
Kogarah And Beverly Hills Tavern
01.2000 - 01.2002
Finance Officer
Commonwealth Bank Card Operations
01.1999 - 01.2000
Certificate - Security Awareness
The Department of Youth Justice
Certifcate - Ethical Decision Making And Code of Conduct
The Department of Youth Justice
Certificate Domestic And Family Violence - Recognise, Respond And Refer
The Department of Youth Justice
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