Lilyan Ismael

• Gained foundational knowledge in management principles and office administration.
• Developed strong skills in organization, time management, and team coordination.
• Acquired experience in preparing reports and official documents using Microsoft Office.
• Learned the fundamentals of customer service and professional communication.
• Completed practical academic projects related to business administration and teamwork.

• Providing exceptional customer service and tailored mobile solutions
• Advising customers on the latest technology, mobile phones, and internet products
• Managing sales transactions, contracts, and customer accounts
• Troubleshooting basic technical issues and assisting with product setup
• Maintaining up-to-date knowledge of current promotions and devices
• Achieving sales targets and contributing to team goals

Employment Office – Wagga Wagga
• Assisted clients in creating professional CVs and resumes tailored to job applications.
• Provided translation services for clients to help with job-related documents and communication.
• Supported daily office tasks and client interactions to ensure smooth workflow.
• Gained hands-on experience in customer service and administrative support.

• Rotating and restocking of product and produce
• Safe handling of stock and large items
• Working as a team in a communicative manner
• Utilising exceptional time management for efficient productivity

• Customer service and cash handling
• Accurately taking meal orders
• Keeping work area clean and hygienic
• Fast paced, team environment