Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

LILYANA

Sydney

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

3
3
years of professional experience

Work History

Cashier

Omega Mart Grocery
02.2024 - Current
  • Greet Customers: Offer a friendly greeting as customers approach the checkout counter, making them feel welcomed and appreciated.
  • Scanning Items: Accurately scan products and ensure all items are accounted for.
  • Handling Payments: Process payments using various methods, including cash, credit/debit cards, mobile payments, or gift cards.
  • Bagging Purchases: Pack customers' purchases in bags, ensuring items are arranged securely to prevent damage. If needed, ask customers if they would like certain items packed separately or into reusable bags.
  • Price Check: Double-check that the correct prices are charged for items. If there are any discrepancies or issues, communicate with a supervisor or manager to resolve them.
  • Organizing the Register: Keep your cash register clean and organized. Regularly check that your station is stocked with necessary items like bags, paper, or receipt rolls.
  • Teamwork: Help out other staff members when needed, such as assisting with bagging for busy customers or covering a break for a colleague.
  • Restocking: If your shift permits, you may assist with restocking shelves near the checkout area or organizing the front of the store to keep the shopping experience smooth for customers.

All Rounder

Georgie Boys Cafe
11.2022 - 12.2024
  • Team Work: Worked with coworkers to complete tasks.
  • Taking Orders: Accurately take customer orders, whether it's for drinks, food, or special requests. Be knowledgeable about the menu to make recommendations.
  • Coffee Making: Espresso-based drinks (lattes, cappuccinos, etc.)
  • Food Preparation: Prepare and serve food items like sandwiches, salads, pastries, and baked goods, ensuring freshness and quality.
  • Maintaining Cleanliness: Keep preparation areas clean and sanitized. Ensure that food safety guidelines are followed for hygiene and safety.
  • Restocking: Keep track of inventory, making sure there's enough stock of coffee beans, milk, syrups, and other supplies. Restock the café area as needed.
  • Flexibility: Be ready to jump in wherever help is needed, whether it's preparing a coffee, serving food, cleaning up, or assisting a customer.
  • Communication: Regularly communicate with the team and management about stock levels, customer feedback, or any issues that may arise during shifts.

Waitress

Restorant Maknyoss
11.2022 - 02.2024
  • Welcoming Guests: Greet guests with a warm and friendly attitude as they enter the restaurant. Make them feel welcome and ready for a positive dining experience.
  • Seating Guests: Guide guests to their table according to availability, and provide them with menus. Be sure to make them feel comfortable and ask if they have any seating preferences.
  • Menu Knowledge: Be familiar with the menu, including ingredients, portion sizes, and any special items. Be ready to answer any questions about the dishes and make recommendations if asked.
  • Taking Orders: Accurately take guests' food and drink orders. Be mindful of any special dietary restrictions (e.g., allergies, vegan preferences) and communicate them to the kitchen.
  • Table Setup: Ensure tables are set properly before guests arrive, with clean cutlery, glassware, napkins, and condiments.
  • Clearing Tables: Once guests finish their meal, clear the table promptly and set up for the next guests. Maintain cleanliness of the dining area throughout the shift.
  • Order Communication: Relay orders clearly to kitchen staff, ensuring there are no misunderstandings. Notify the kitchen if guests have special requests or dietary restrictions.
  • Teamwork: Work closely with other waitstaff, bartenders, and kitchen personnel to ensure everything runs smoothly. This includes helping each other during busy times, covering shifts, or assisting with large orders.
  • Stocking for Next Shift: Restock items such as napkins, utensils, or condiments to ensure the next shift has everything they need.

Education

Diploma - Management

York Business Institute
Sydney, NSW

Skills

  • Customer service
  • Work ethic and integrity
  • Cash register operation
  • Team collaboration
  • Order taking
  • Product restocking
  • Product knowledge
  • Food Preparation

LANGUAGES

Indonesian - Native
English - Beginner

Timeline

Cashier

Omega Mart Grocery
02.2024 - Current

All Rounder

Georgie Boys Cafe
11.2022 - 12.2024

Waitress

Restorant Maknyoss
11.2022 - 02.2024

Diploma - Management

York Business Institute

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LILYANA