Lily Gordon
Brisbane,QLD
Summary
I am an enthusiastic and fast learner who is keen to gain new skills. I am studying a Certificate III of Individual Support (Aged & Disability) at Tafe Gympie and wish to join a supportive team environment that will allow me to further my knowledge and understanding and a variety of fields.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Maleny Magic Patchwork and Quilts
Maleny, Qld
02.2023 - Current
- Assisted in managing daily operations of quilt and fabric retail environment.
- Trained new employees on store policies and customer service standards.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Organized quilting workshops to engage community and promote brand awareness.
- Collaborated with suppliers to source high-quality materials for the store.
Assistant Manager, Customer Service
Frying Fish Cafe
Rainbow Beach, QLD
02.2018 - 10.2021
- Trained new staff on customer interaction and service protocols.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and placed orders for supplies as needed.
- Implemented new procedures to enhance team efficiency and service quality.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Resolved escalated complaints from customers in a timely manner.
- Reviewed billing discrepancies with customers to resolve any payment issues.
Education
Year 11 - High School
Victory College
Gympie, QLD11-2025
Certificate II - Health Support Services
TAFE Queensland
QLD10-2025
Skills
- Customer service
- Employee training
- Team leadership
- Event coordination
- Problem resolution
- Inventory management
- Communication skills
- Organizational skills
- Staff supervision
- Money handling
- Retail operations
- Promotional planning
- Project management
- Employee performance evaluations
- Verbal and written communication
- Problem-solving
- Multitasking and organization
- Budget assistance
- Team motivation techniques
- Decision-making
- Staff development
- Customer rapport
- Policy enforcement
- Operations management
- Strategic thinking
- Vendor relationship management
- Staff training and development
- Process improvement strategies
- Workload management
- Orientation and training
- Customer service and satisfaction
- Staff management
- Task delegation
- Compliance
- Reporting and documenting
- Coaching and mentoring
- Conflict resolution
References
References available upon request.
Affiliations
Volunteered at the Animal Welfare League Queensland.
Timeline
Assistant Manager
Maleny Magic Patchwork and Quilts
02.2023 - Current
Assistant Manager, Customer Service
Frying Fish Cafe
02.2018 - 10.2021
Year 11 - High School
Victory College
Certificate II - Health Support Services
TAFE Queensland