Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Lily Gordon

Brisbane,QLD

Summary

I am an enthusiastic and fast learner who is keen to gain new skills. I am studying a Certificate III of Individual Support (Aged & Disability) at Tafe Gympie and wish to join a supportive team environment that will allow me to further my knowledge and understanding and a variety of fields.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Maleny Magic Patchwork and Quilts
Maleny, Qld
02.2023 - Current
  • Assisted in managing daily operations of quilt and fabric retail environment.
  • Trained new employees on store policies and customer service standards.
  • Handled customer inquiries and resolved issues to enhance shopping experience.
  • Organized quilting workshops to engage community and promote brand awareness.
  • Collaborated with suppliers to source high-quality materials for the store.

Assistant Manager, Customer Service

Frying Fish Cafe
Rainbow Beach, QLD
02.2018 - 10.2021
  • Trained new staff on customer interaction and service protocols.
  • Resolved customer complaints promptly and professionally.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Implemented new procedures to enhance team efficiency and service quality.
  • Trained and supervised customer service staff on policies, procedures, and best practices.
  • Resolved escalated complaints from customers in a timely manner.
  • Reviewed billing discrepancies with customers to resolve any payment issues.

Education

Year 11 - High School

Victory College
Gympie, QLD
11-2025

Certificate II - Health Support Services

TAFE Queensland
QLD
10-2025

Skills

  • Customer service
  • Employee training
  • Team leadership
  • Event coordination
  • Problem resolution
  • Inventory management
  • Communication skills
  • Organizational skills
  • Staff supervision
  • Money handling
  • Retail operations
  • Promotional planning
  • Project management
  • Employee performance evaluations
  • Verbal and written communication
  • Problem-solving
  • Multitasking and organization
  • Budget assistance
  • Team motivation techniques
  • Decision-making
  • Staff development
  • Customer rapport
  • Policy enforcement
  • Operations management
  • Strategic thinking
  • Vendor relationship management
  • Staff training and development
  • Process improvement strategies
  • Workload management
  • Orientation and training
  • Customer service and satisfaction
  • Staff management
  • Task delegation
  • Compliance
  • Reporting and documenting
  • Coaching and mentoring
  • Conflict resolution

References

References available upon request.

Affiliations

Volunteered at the Animal Welfare League Queensland.

Timeline

Assistant Manager

Maleny Magic Patchwork and Quilts
02.2023 - Current

Assistant Manager, Customer Service

Frying Fish Cafe
02.2018 - 10.2021

Year 11 - High School

Victory College

Certificate II - Health Support Services

TAFE Queensland
Lily Gordon