Lily Talbot-Walsh
Mornington,VIC
Summary
I am a highly skilled and enthusiastic professional with more than 10 years of experience in customer service and administrative roles. I am driven to provide outstanding customer service to all consumers, am highly organised and hardworking, and have the ability to adapt to many different environments. Willingness to take on additional responsibilities to meet company goals.
Overview
4
4
years of professional experience
Work History
Practice Manager
Mental Health Clinic
09.2022 - 03.2024
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
- Negotiated contracts with contractors (clinicians), securing favourable terms for the practice
- Established policies regarding patient privacy rights- safeguarding all confidential information.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and monitored inventory levels.
- Provided supervision and management to team of support personnel
Sales Assistant Team Member
House
10.2019 - 11.2022
- Assisted in achieving store sales targets by driving promotions and consistently upselling products
- Delivered exceptional customer service to all consumers, resolving enquiries and addressing concerns promptly and efficiently
- Cash handling/banking
- Opening and closing of the store
- Working to reach and surpass KPI targets set by State Management
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers
Education
Applied Public Health/Global Studies - Public Health
Swinburne University of Tech
Melbourne, VIC10.2026
High School Diploma -
Frankston High School
Frankston, VIC10.2015
Skills
- Policy and procedure development
- Customer service
- Continuous Improvement
- Medical personnel recruitment
- Human Resources
- Strategic Planning
- Employee performance
- Staff Management
- Critical Thinking
- Reliability
- Task Prioritization
Languages
Japanese
Professional Working
Timeline
Practice Manager
Mental Health Clinic
09.2022 - 03.2024
Sales Assistant Team Member
House
10.2019 - 11.2022
Applied Public Health/Global Studies - Public Health
Swinburne University of Tech
High School Diploma -
Frankston High School
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