LIMMAE KIM
Brisbane,QLD
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Pandora Queenstown
12.2023 - 04.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Supervisor
MRS FERG
10.2023 - 04.2024
- Responsible for customer service, efficiently processing orders to ensure a seamless customer experience
- Excelled in sales performance during peak hours, maintaining a pleasant dining environment
- Collaborated with the team to achieve sales targets and enhance customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Crew Member
MCDONALD'S DRIVE-THRU
06.2023 - 10.2023
- Thrived in one of Auckland's busiest McDonald's, consistently delivering top-tier customer service while upholding operational excellence
- Facilitated efficient meal delivery through clear and timely communication with colleagues during peak times
- Quickly adapted to various roles, including McCafe and Drive-Thru, showcasing a strong learning aptitude and versatility
- Ensured strict adherence to health and safety regulations for food preparation and service
- Maintained optimal inventory levels, enhancing service efficiency
- Collaborated effectively with a diverse team to maintain a clean and organized dining area
- Provided attentive customer service, promptly addressing inquiries and resolving issues
- Proficiently operated the Point of Sale (POS) system, ensuring accurate order processing
- Efficiently managed tasks during peak hours, contributing to seamless operations.
Service Hand
FIFA WOMAN'S WORLD CUP(EDEN PARK)
07.2023 - 08.2023
- Efficiently prepared ingredients and utensils before matches, ensuring smooth food service operations
- Maintained a consistently high standard of food quality during games, earning positive feedback from customers
- Adapted flexibly to diverse customer requirements, ensuring a satisfying dining experience for all patrons
- Meticulously maintained a clean work area after each match, upholding strict hygiene and sanitation standards.
E-commerce Operation & International Trade
DH TRADE GLOBAL
04.2021 - 04.2023
- Established the company's e-commerce department independently by generating an average transaction value of $11,000 per website per month across multiple shopping platforms including Coupang (the largest shopping website in South Korea), Naver, WeMakePrice, and Kmall 24
- Merchandised over 100 websites' products such as organization, categorization, color section, cross-sells/recommendations, bundles and etc, maximizing sales and improving conversion rate by 30%
- Provided excellent customer service by identifying customer's needs, assisting with purchasing decisions, resolving order issues
- Oversaw site analytics and test driving growth for e-commerce KPIs as well as using A/B and multivariate testing in order to drive a 10% improvement in site conversion
- Operated company's affairs independently for over 3 months including overseeing both international orders and online platforms
- Managed oversea key accounts by coordinating contract sign-up, ordering placements and scheduling shipments.
Education
Bachelor of Arts - Chinese Language and LiteratureChild Psychology and Education
SUNGKYUNKWAN UNIVERSITY
Seoul, South KoreaSkills
- Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Cash Handling
- Sales expertise
- Point of sale operation
- Espresso machine operation
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Korean
Native or Bilingual
Japanese
Limited Working
Timeline
Sales Assistant
Pandora Queenstown
12.2023 - 04.2024
Supervisor
MRS FERG
10.2023 - 04.2024
Service Hand
FIFA WOMAN'S WORLD CUP(EDEN PARK)
07.2023 - 08.2023
Crew Member
MCDONALD'S DRIVE-THRU
06.2023 - 10.2023
E-commerce Operation & International Trade
DH TRADE GLOBAL
04.2021 - 04.2023
Bachelor of Arts - Chinese Language and LiteratureChild Psychology and Education
SUNGKYUNKWAN UNIVERSITY
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