Lina Al-Jadiry
SYDNEY,NSW
Summary
Dynamic Client Advisor with extensive experience at Body Sculpting Clinics, excelling in client portfolio management and relationship building. Proven ability to enhance customer engagement and resolve complex issues, fostering trust and satisfaction. Skilled in appointment scheduling and billing administration, consistently delivering high-quality service and operational excellence.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Client Advisor and consultant
Body sculpting clinics
Wynyard, Nsw
08.2026 - Current
- Managed client portfolios and strengthened relationships across service accounts.
- Coordinated client meetings, follow-ups, and issue resolution with internal teams.
- Addressed client concerns and escalated complex issues to leadership.
- Built trust through responsive communication and consistent account support.
- Partnered with sales, operations, and support teams on client requests.
- Created detailed reports on customer relations activities and performance metrics.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Clinic Manager
Urban spa
Kellyville , NSW
07.2025 - 05.2026
- Managed daily clinic operations at Urban spa, including scheduling and patient flow.
- Supervised front desk, therapists, and support staff across spa clinic services.
- Trained staff on service standards, intake procedures, and client communication.
- Oversaw billing, payments, and insurance paperwork for clinic visits.
- Resolved client concerns and maintained professional service at Urban spa.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
Cluster Manager
Elite body contouring
Rouse hill, Nsw
02.2023 - 03.2025
- Directed daily operations across multiple Elite body contouring clinic locations
- Supervised staff schedules, performance coaching, and frontline service standards
- Coordinated patient flow, appointment planning, and front desk support
- Resolved client concerns and escalated issues across nearby clinic teams
- Trained new associates on sales scripts, consult process, and clinic policies
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Provided guidance and support to staff on operational procedures, policies and processes.
Beauty Therapist
Urban spa
Kellyville, Nsw
02.2019 - 12.2022
- Performed facial, body, and relaxation treatments in Urban spa treatment rooms.
- Consulted clients on skin concerns and recommended suitable Urban spa services.
- Prepared treatment areas with clean linens, tools, and products.
- Maintained hygiene standards across equipment, rooms, and shared spa spaces.
Education
Diploma in Salon Management - Beauty Therapy
Australian Academy of Beauty Therapy
Bella Vista, Nsw 02.2018 - 03.2019
Skills
- Client portfolio management
- Appointment scheduling
- Customer relationship management
- Billing administration
- Attention to detail
- Customer consultations
- Money handling
- Account management
- Customer engagement
Timeline
Client Advisor and consultant
Body sculpting clinics
08.2026 - Current
Clinic Manager
Urban spa
07.2025 - 05.2026
Cluster Manager
Elite body contouring
02.2023 - 03.2025
Beauty Therapist
Urban spa
02.2019 - 12.2022
Diploma in Salon Management - Beauty Therapy
Australian Academy of Beauty Therapy
02.2018 - 03.2019