Lina Chmaisse

Industry: White Goods Appliance Service & Repairs

• Coordinated technician schedules, service appointments, and customer bookings to optimise service delivery.
• Managed customer relationships, addressing enquiries and service issues to ensure satisfaction and retention.
• Processed work orders from real estate agencies and hotels, facilitating timely service execution.
• Maintained accurate electronic customer records and company documentation.
• Managed day-to-day office administration, including office supplies and equipment.
• Ordered parts for outstanding jobs and coordinated follow-up bookings once parts arrived.
• Prepared invoices for completed service calls and managed daily banking.

Industry: Pharmaceutical, Healthcare & Medical Devices

PART TIME ROLE

• Processed incoming customer orders via email and fax within set dispatch timeframes.
• Responded to customer enquiries and followed up on outstanding requests, ensuring timely resolutions.
• Investigated and resolved customer issues, including processing credits and managing returns to enhance customer satisfaction.
• Liaised with warehouse, dispatch, and third-party logistics providers to coordinate deliveries, ensuring efficient order fulfillment.
• Liaised with warehouse, dispatch and third-party logistics providers to coordinate deliveries.

Industry: Pharmaceutical, Healthcare & Medical Devices

• Supported Territory Account Managers, Product Specialists and Sales Representatives with customer and operational requirements.
• Solely managed customer service, administrative, order processing and stock management requirements for three specialist teams across Queensland, South Australia and New South Wales.
• Assisted Territory Account Managers, Product Specialists, and Sales Representatives in addressing customer and operational needs to enhance service delivery.
• Facilitated processing of medical implant orders, including pacemakers, leads, and defibrillators, ensuring timely and accurate fulfillment.
• Oversaw consignment inventory, conducted stock checks, restocked, and coordinated transfers between hospitals and field-based sales staff to ensure optimal inventory levels.
• Processed direct purchase orders, RMAs and customer credits and managed internal and external enquiries.

Industry: Pharmaceutical, Healthcare & Medical Devices

• Through a variety of short-term contract assignments, gained valuable experience and developed professional networks across leading healthcare and medical device organisations, including Cochlear, Smiths Medical, ArthroCare Australia, Medline and Mortara Instruments Australia Pty Ltd.
• Oversaw customer service and administrative functions for multiple healthcare and medical device organizations to ensure smooth operations.
• Processed customer sales orders and managed orders through to completion and delivery.
• Addressed enquiries about products, pricing, orders, and services while resolving customer issues to enhance satisfaction.
• Processed RMAs and customer credits and tracked urgent consignment orders through to delivery.

Industry: White Goods Appliance Repairs & Services

• Coordinated Managing Director’s diary, appointments, meetings, conferences, and correspondence to ensure efficient time management.
• Prepared reports, presentations, executive summaries and meeting documentation.
• Managed filing systems, emails, incoming calls and day-to-day administrative support.
• Facilitated customer service team training and operational coverage to enhance service delivery.
• Handled customer enquiries, service bookings, work orders, quotes, and reports to ensure timely and accurate responses.
• Assisted with accounts receivable, banking, parts ordering and replacement product coordination.

Industry: Healthcare & Medical — Allied Health

• Managed daily clinic operations, including patient flow, opening and closing procedures and reception coverage.
• Coordinated practitioner rosters, appointments and clinic diaries.
• Supervised practice staff and supported the smooth delivery of day-to-day clinic services.
• Maintained confidential patient records, files and databases in accordance with practice requirements.
• Managed the clinic’s main email account and provided telephone and face-to-face support to patients.
• Processed patient payments and accounts using HICAPS, EFTPOS and practice management systems.
• Managed banking and accounts receivable.
• Ordered clinic supplies and maintained appropriate stock levels.
• Prepared treatment rooms and patient files for practitioner appointments.
• Typed patient reports and ensured records were accurately filed and maintained.
• Maintained administrative processes and supported compliance with workplace health and safety requirements.