LINA KATO
Joondalup,WA
Summary
A highly motivated, dedicated and compassionate professional with excellent communication skills and proven ability to work in a fast paced environment. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrating excellent interpersonal skills combined with professional, reliable and leadership qualities. With a passion for providing superior customer service and relationships, looking to learn, utilise and develop skills in a supportive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deli Manager
Hamilton Island Enterprises
03.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Administrator/Scheduler
ABC Blinds & Awnings
04.2022 - 03.2023
- Responsible for scheduling daily work for multiple installers
- Liaise with construction supervisors to meet standards and deadlines
- Establish relationships with supervisors and clients
- Responding to any queries, complaints and finding solutions via email and telephone
- Coordinate service calls and job problems with supervisors and customers
- Quoting and data entry using excel
- Inbound and outbound calls & emails
- Streamlined office operations by implementing efficient administrative systems and procedures
- Improved employee productivity with effective time management strategies for daily tasks
Delicatessen Assistant/Supervisor
Woolworths
04.2018 - 07.2022
- Delivered exemplary customer service to customers
- Time management to ensure all tasks are complete
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
Skills
- Highly effective communication and interpersonal skills
- Ability to build positive relationships
- Excellent customer service skills
- Strong problem solving with a high level of initiative
- Positive and can do attitude
- Excellent time management
- Highly organised
- Ability to work well within a team and also autonomously
- Reliable and hard working
- Superior attention to detail
- Proficient in MS Office
- Committed to ongoing development
- Excellent knowledge of Occupational Health and Safety practices
REFERENCES
Commercial Manager: Susie Honner 0439 949 365
Fresh Service Manager: Maria Cooper 0400 575 996
Certification
- Year 12 WACE Certificate 2019
- C Class Drivers License
- RSA
- Certificate II in Sport and Recreation
Timeline
Deli Manager
Hamilton Island Enterprises
03.2023 - Current
Administrator/Scheduler
ABC Blinds & Awnings
04.2022 - 03.2023
Delicatessen Assistant/Supervisor
Woolworths
04.2018 - 07.2022
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