Lina Larkins

CAREER SUMMARY Responsive, patient focused Practice Manager/Medical Receptionist with 19+ years experience in performing reception and clerical tasks, and managing a fast paced Medical Clinic, staff and doctors. Demonstrates experience in dealing with high volume phone calls, answering patient enquiries, coordinating flu vaccine clinics, liaising with organisations/businesses, handling work cover claims and billings, and organising staff rosters. Proficient across; MS Office, Medical Director, PracSoft, Outlook Express, OrthoTrack and Podium. Highly skilled in efficiently performing front desk duties in a healthcare environment Well-versed in greeting and interacting with ill patients and concerned family members Proficient in answering telephone calls on a multi-line system Proficient in scheduling patient appointments Demonstrated ability to interact with patients and doctors Able to multitask and work effectively in a fast pace environment Adapt at managing a busy waiting room

• Interpersonal communication Proficient in the use of “Desktop Messaging”
• Triaging phone calls and patients Explaining the practice procedures to new patients
• Scheduling appointments for patients
• Arranging any necessary follow-up appointments for patients with hospitals, and/or other allied health professionals
• Accurately collecting information and personal details about patients (privacy/confidentiality)
• Making sure that appointments systems run smoothly ·
• Private billing and bulk billing Liaise with GP and RN
• Balance daily takings (reconcile daily accounts and transmit data to Medicare)
• Operate all aspects of EFTPOS machine
• Correspondence management including paper mail, fax and email, ensuring these are date stamped, distributed and correctly filed
• Work Cover and MVA reporting and invoicing
• Organising courier pick up schedules for pathology/x- ray
• Batch up Medicare for online claiming
• Keep reception area tidy and clean, using appropriate spray and wipes to sterilise the reception area
• Ensuring current and relevant information is appropriately displayed in the reception area/waiting room pin up boards
• Managing children and difficult/distressed patients
• Managing referrals to specialists

• Dr. Carol Ierace

Doctor

0439 073 494

• Gino Ierace

Practice Manager

0428 630 007

• Julie Duperouzel

Practice Manger

0466 885 999