Lina Ly
Summary
Enhance customer satisfaction and keep environment clean.
Demonstrate adaptability and a warm, friendly attitude
Significantly contribute to a positive guest experience.
Skilled in fostering teamwork and collaboration, efficiency in food preparation.
Overview
1
1
year of professional experience
Work History
Volunteer
English Language Centre The University Of Adelaide
Adelaide, SA
03.2024 - 03.2024
- Used interpersonal communication skills to welcome new students.
- Maintained comfortable environment to help new students express themselves confidently.
- Worked in team environment to maintain high levels of productivity.
- Greeted new students and answered questions.
Front of House Supervisor
Pho Huynh
Vietnam
09.2023 - 12.2023
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
Front of House Staff Member
Pho Huynh
Vietnam
05.2023 - 08.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
Back of House Staff Member
Pho Huynh
Vietnam
12.2022 - 04.2023
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with front-of-house staff to ensure seamless coordination between the two areas for optimal customer experience.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to a positive working environment through effective communication and teamwork with fellow staff members.
Education
Bachelor of Science - Biomedical Sciences
University of Adelaide
Adelaide, SA07.2027
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Adaptability and Dependability
- Dishwashing
- Order Taking
- Cleanliness
- Greeting guests
- Food Running
- Warm and Friendly
Availability
Monday: 7AM - 12PM
Tuesday: 2PM - 9PM
Wednesday: 2PM - 9PM
Friday: 7AM - 12PM
Weekend: All day
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Volunteer
English Language Centre The University Of Adelaide
03.2024 - 03.2024
Front of House Supervisor
Pho Huynh
09.2023 - 12.2023
Front of House Staff Member
Pho Huynh
05.2023 - 08.2023
Back of House Staff Member
Pho Huynh
12.2022 - 04.2023
Bachelor of Science - Biomedical Sciences
University of Adelaide