Lina Ma

• As a Business owner manager for a café, I was responsible for overseeing daily operations, managing staff scheduling and performance, controlling costs, and ensuring high standards of customer service.
• Budget planning , cash flow management, supplier negotiations, and inventory control to maximize profitability and reduce waste.
• Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
• Developed and implemented seasonal menus based on customer preferences and local trends.
• implemented operational procedures, recruited and trained employees, monitored compliance with food safety and workplace regulations.
• With strong leadership, communication, and problem-solving skills, I successfully improved operational efficiency, enhanced customer satisfaction, and supported sustainable growth. Streamlined inventory management processes to reduce waste and improve supply chain efficiency.

The role concluded as business sold followed by COVID-19. After that I dedicated time to supporting my daughter through her senior secondary studies and HSC. And I am now fully available to return to the workforce.

• Processed customer transactions efficiently and accurately. Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Provided exceptional customer service, resolving inquiries and concerns promptly.
• Delivered bilingual support to diverse customer inquiries, ensuring satisfaction and clarity in communication.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.