Lina McDougall
SUPPORT COORDINATOR/PSYCHOSOCIAL RECOVERY COACH/ DISABILTY SUPPORT WORKER/Team Leader
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
26
26
years of professional experience
14
14
Certifications
Work History
Support Coordinator Team Leader
Wekare Disability Support Group
10.2022 - Current
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Scheduled appointments and meetings for director and 9 -member team.
- Worked with other departmental staff to answer questions and resolve problems.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Coordinated meetings and events for internal and external groups.
- Improved client satisfaction by efficiently addressing and resolving support issues.
NDIS SUPPORT COORDINATOR/PSYCHOSOCIAL RECOVERY COACH
Wekare Disability Support Group
10.2020 - 09.2022
- Support National Disability Insurance Scheme (NDIS) participants to achieve their NDIS plan goals, by coordinating all aspects of a participants NDIS plan.
- - To assist the participant to understand their plan funding, its purpose and how to use it affectively once implemented for best outcomes.
- - To assist the participant in identifying their strengths, skills and what they want from services to meet their needs.
- - To assist the participant to identify and establish connections and engagement with informal, community and mainstream supports.
- - Facilitates referrals and supports the participant to prepare for reviews.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- - Links the participant to service providers and broader systems of supports.
- - Reports on achieved participant outcomes to NDIS.
- - Assists participants to resolve points of crisis and developing capacity and resilience in the participants' network.
- - Support and coach participants to take control of their lives and manage the complex challenges of day to day living by demonstrating a lived/living experience.
- - Consult, liaise and work collaboratively with participants, their families, carers and other services to design, plan and implement a recovery plan that is empowering for individuals, person-centered and accountable.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
DISABILITY SUPPORT WORKER
Wekare Disability Support Group
09.2019 - 09.2020
- - Supports to NDIS participants living in their own homes with physical and psychosocial disabilities building capacity and skill building to achieve NDIS goals.
- - Support with daily activities such as cooking, meal preparation, shopping, community participation, transport, appointments, and social outings/groups.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
DISPENSARY TECHNICIAN/SALES ASSISTANT
Yea Pharmacy
09.2017 - 04.2020
- - Webster packing for community patients, local hospital, and aged care facility.
- - Assist pharmacist with dispensing scripts
- - Stocking and cleaning dispensary
- - Overall Customer service
COMMUNITY SUPPORT WORKER
Murrindindi Shire
01.2012 - 01.2014
- - Respite and personal care to aged and disabled living in their own homes.
- - Peg feed, shopping, paying bills, domestic duties, appointments and meal prep and cooking.
PERSONAL CARE WORKER
Sunlight Aged Care
01.2005 - 01.2014
- - Caring for the elderly
- - Showering, dressing, toileting, feeding, laundry, social activities, meal prep.
- - Medication administration
- - OH&S
- - Documentation
- - Monitor blood pressure, sugar levels, pulse, and temperature.
PATIENT TRANSPORT OFFICER
Wilson Patient Transport/Medical Transport Services/Royal Melbourne Hospital
01.2000 - 01.2005
- - Patient Assessment
- - Monitoring vitals
- - Manual Handling
- - Semi-Automatic Defibrillator/Ventilator (Bag, mask and valve), Electro Cardio Graph
- - Patient handovers
- - Driving
Education
Diploma - Community Services
Partners in Training
Melbourne, VIC01.2021
Certificate IV - Home and Community Care
Partners in Training
Melbourne, VIC01.2014
Skills
Individualized support
Social integration
Life skills training
Substance abuse awareness
Behavioral support
Client needs assessments
Community outreach
First aid and CPR
Mental health
Documentation management
Trauma-informed care
Certification
WWCC
Interests
Yoga/meditation, Ayurveda, Furniture restoration, Reading, Cooking, Dancing, Travel, Self-development workshops, Horses/animals, Craft
Community Involvement
I have organized two African drumming programs within my community as a community development project based on trauma within the community (Black Saturday). A cultural diversity day and a country and western dance at my daughter's primary school. I have also attended various community events networking and promoting the NDIS space.
Timeline
Support Coordinator Team Leader
Wekare Disability Support Group
10.2022 - Current
NDIS SUPPORT COORDINATOR/PSYCHOSOCIAL RECOVERY COACH
Wekare Disability Support Group
10.2020 - 09.2022
DISABILITY SUPPORT WORKER
Wekare Disability Support Group
09.2019 - 09.2020
DISPENSARY TECHNICIAN/SALES ASSISTANT
Yea Pharmacy
09.2017 - 04.2020
COMMUNITY SUPPORT WORKER
Murrindindi Shire
01.2012 - 01.2014
PERSONAL CARE WORKER
Sunlight Aged Care
01.2005 - 01.2014
PATIENT TRANSPORT OFFICER
Wilson Patient Transport/Medical Transport Services/Royal Melbourne Hospital
01.2000 - 01.2005
Certificate IV - Home and Community Care
Partners in Training
Diploma - Community Services
Partners in Training