LINA MOHAMED
Ashwood
Summary
Highly motivated and professional University student with experience in customer service, education, and support roles. Proficient in assisting customers, managing inventory, resolving disputes, and facilitating learning and development for young children. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. Flexible and adaptable to changing environments, with a strong ability to meet last-minute demands and support various tasks efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Caring Hearts Home Care
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Casual Educator
Explorers Early Learning
10.2022 - 11.2024
- Presently employed as a casual educator, this role encompasses the facilitation of learning, holistic development, and ensuring the well-being of young children
- Key responsibilities include: Facilitating learning experiences tailored to individual needs, Providing personalized support to each child's developmental journey, Ensuring adherence to health and safety protocols, Delivering nurturing care and fostering a supportive environment, Developing and implementing educational plans to enhance learning outcomes
Alumni tutor
Minaret College
02.2022 - 10.2022
- Company Overview: Springvale Campus
- This position involves assisting VCE students with their coursework and assignments
- It requires the following skills and qualities: Patience and adaptability, Effective time management, Strong analytical thinking, Collaborative teamwork abilities, Strong communication skills
- Springvale Campus
Assistant sales advisor
H&M
11.2021 - 02.2022
- Provide exceptional assistance to customers regarding product inquiries, efficiently resolve any conflicts or issues, and facilitate returns and refunds
- Ensure the department always remains organized and presentable
- Coordinate the processing of new products
- Handle cash transactions with accuracy and professionalism
- Maintain vigilance over fitting room operations
Education
Bachelor of Social Work (Honours)/Bachelor of Social Science - Psychology
RMIT University
Skills
- Strong Teamwork Abilities
- Effective Problem-Solving Skills
- Skilled in Dispute Resolution
- Demonstrated Punctuality and Flexibility
- Proficient in Learning Facilitation and Development
- Skilled in Health and Safety Protocols
- Ability to Provide Individualized Support and Caregiving
- Experience in Educational Planning and Implementation
Certification
- High School Diploma
- Certificate III in Early Childhood Education and Care
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Valid Driver's License
- NDIS Worker Screening Check
- Working with Children Check
- DoFoodSafely Certification
Refereneces
Kate Purdie
Trainer and Assessor at Early Childhood Training | 0401423449
Nahili Harun
Support Coordinator at Caring Hearts Home Care | 0423887572
Timeline
Support Worker
Caring Hearts Home Care
08.2023 - Current
Casual Educator
Explorers Early Learning
10.2022 - 11.2024
Alumni tutor
Minaret College
02.2022 - 10.2022
Assistant sales advisor
H&M
11.2021 - 02.2022
- High School Diploma
- Certificate III in Early Childhood Education and Care
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Valid Driver's License
- NDIS Worker Screening Check
- Working with Children Check
- DoFoodSafely Certification
Bachelor of Social Work (Honours)/Bachelor of Social Science - Psychology
RMIT University
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