Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lina Ouaziz

Keysborough

Summary

Dedicated student skilled in technical and non-technical, fast -paced team environments. As well as managing a healthy work environment and promoted for effective customer service. Great salesperson and outstanding people skills. Excellent ability to handle diverse situations and jobs. Bringing related work experience and dedication to meet production and quality KPI's.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Small Business Consultant

ANZ Bank
10.2023 - Current
  • Streamlined processes for faster resolution times, effectively managing servicing requests and inquiries.
  • Managed high call volume efficiently, prioritizing client needs and reducing wait times.
  • Collaborated with various departments to address customer concerns effectively and expedite resolution timeframes.
  • Consistently met or exceeded performance metrics while maintaining a high standard of professionalism.
  • Contributed to a positive work environment through active collaboration with colleagues during breaks or scheduled meetings.
  • Handled escalated calls calmly and professionally, defusing situations that required additional attention from supervisors or managers effectively.

Sales and Marketing Administrator

Ray White Real Estate
03.2023 - 08.2023
  • Analyzed sales and marketing data for improved strategies.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.

Sales Associate

Victoria Secret
10.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Sales Assistant

Connor Clothing
11.2021 - 08.2022
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Sales Assistant

Monitech Display Technology
06.2019 - 01.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Maintained records related to sales, returns and inventory availability.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked independently with minimal supervision.
  • Completed daily outbound calls, up to 3 hours per day

Education

Bachelor of Psychology (Honours) - Psychology

Deakin University
Burwood, VIC
10.2025

Completion of VCE -

Casey Grammar School
Cranbourne, VIC
2021

Skills

  • Point of sale operation
  • Store opening and closing
  • Stocking and replenishing
  • Till counting
  • Cash Handling
  • Sales expertise
  • Customer service
  • Good telephone etiquette

Certification

Certificate IV in Property Services

Timeline

Small Business Consultant

ANZ Bank
10.2023 - Current

Sales and Marketing Administrator

Ray White Real Estate
03.2023 - 08.2023

Sales Associate

Victoria Secret
10.2022 - 03.2023

Sales Assistant

Connor Clothing
11.2021 - 08.2022

Sales Assistant

Monitech Display Technology
06.2019 - 01.2021

Bachelor of Psychology (Honours) - Psychology

Deakin University

Completion of VCE -

Casey Grammar School

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Lina Ouaziz