Lina Palanga
Boondall,QLD
Summary
“My primaries objective is to leverage my skills and experience to the best of my ability to make a meaningful contribution to your organisation, supporting its goals with fairness, dedication and professionalism”
Overview
24
24
years of professional experience
Work History
Housing Officer
Department of Housing and Public Works
Chermside, QLD
11.2024 - Current
- Customer service
- Assess applications for Social Housing, bond loans and other assistance
- Record Keeping
- Process Social Housing Applications and Bond Loans
- Conduct interviews with customers to understand their housing needs
- Dealing with difficult customers
- Provide advice and referrals to support services as needed
- Advocate for customers when needed with regards to their Social Housing Application
- Provide strong, clear communication to customers while maintaining empathy and professionalism
CTP Claims Support Officer
RACQ Insurance
Brisbane
04.2014 - Current
- Liaise with internal and external stakeholders to manage and resolve enquiries
- General administration support – adhoc
- Establish and Maintain internal and external stakeholder’s relationships within end to end payments process
- Taking General phone enquiries and assisting potential claimants with the claims process
- Management and prioritizing of claim payments
- Ensure the prompt and accurate entry and approval of payments
- Liaise with Claim Staff to immediately resolve payment errors
- Problem solving issues with payments where required
- Ensure that the correct signatures are obtained for the cheques produced
- Correlate cheques printed and cheques received from PI Claims
- Arrange cancellation of cheques/stop payments where required
- Maintaining Payment reporting where required
- Mail Management
- Settlement Process – Management of the post settlement process of claims including liaising with relevant governing bodies to obtain statutory clearances, accurate entry of settlement data to CTP Claim Centre
- Provide high standard of professionalism by providing efficient customer service to internal and external customers
- Compilation of briefs
- Compilation and relevant searches for New Claims received
- Drafting outbound correspondence
- Process Payments
- Process New Claims
- Access Government websites to perform searches
- Perform Claims Searches
- Claims Optimisation
- Oversee daily task management of team
- Coordinate and support staff
- Conflict resolution
- Managed and resolved complaints in line with organisational policies and procedures
Project Administrator
Kellogg Brown & Root
10.2012 - 06.2013
- Dealing with day to day administration support to the Project Manager and Engineers
- Formatting/ Editing of Reports for Engineers, following the KBR Style Guide and Software
- Taking meeting minutes
- Organising catering for meetings
- Preparing Reports for Document Control
- Invoicing
- Booking Pool Vehicles
- Opening and Closing of Jobs
- Assisting in Bid submissions
- Archiving Jobs which have been complete
- Diary Management
- Filing
- Coordinating the project group
- Scheduling Meetings
- Preparing Correspondence
- Following up outstanding issues as required
- Archive Coordinating
- Setting up Meetings
- Travel and Accommodation Coordinating
- American Express Credit Card Reconciliations
- Printing and Binding Client Reports
- Issuing Client Reports
- Dealing with Telephone calls
- Directing Telephone calls
- Meeting and Greeting Clients
- Preparing Mail Dispatch
- Preparing Courier Collection
- Booking Couriers
- Looking after the Master Key Draw for all the Master keys for the premises and vehicles
- Setting up Security Access passes
- Implementing Procedure
- Ordering Taxis
- Dealing with General complaints
- Working on reports and sending them out to clients via INCITE
- Ordering toners for Copiers
- Dealing with Suppliers
- Archive Coordinating for Queensland
- Coordinating Pool items for loaning
- Dealing with Cab Charges
- General Administration duties
- Receptionist November 2011 – October 2012
- (Maritime and Environmental Discipline)
Site Receptionist/ Administration
Boggo Road Busway Alliance (THIESS)
07.2008 - 03.2009
- Dealing with Telephone calls
- Directing Telephone calls
- Meeting and Greeting Clients
- Entering Mail
- Preparing Mail Dispatch
- Preparing Courier Collection
- Booking Couriers
- Booking Pool Vehicles
- Setting up Security Access passes
- Implementing Procedure
- Ordering Taxis
- Ordering Stationery
- Stationery Auditing
- Booking Meeting Rooms
- Preparing Meetings (Setting up Tea/ Coffee)
- Ordering Catering
- Raising Purchase Orders on JDE
- Distributing Electronic Faxes on INCITE
- Ordering toners for Copiers
- Dealing with Suppliers
- General Cleaning of Kitchens
- Banking
- Setting up Registers
- Ordering Office Supplies
- Dealing with Cab Charges
- General Administration duties
Office Manager/ General Administration
Palanga & Associates Surveyors
03.2008 - 07.2008
- Liaising with Clients
- Liaising with Suppliers
- Delegating Work
- Accounting/MYOB
- Payroll
- Banking
- Purchasing
- Answering phones
- Looking after Petty Cash
- Inspecting Sites
- Dealing with complaints
- Booking Flights
- General Administration duties
Admin Assistant/Receptionist
Trackstar Alliance (THIESS)
05.2007 - 03.2008
- Dealing with Telephone calls
- Directing Telephone calls
- Meeting and Greeting Clients
- Entering Mail
- Preparing Mail Dispatch
- Preparing Courier Collection
- Booking Couriers
- Booking Pool Vehicles
- Setting up Security Access passes
- Implementing Procedure
- Ordering Taxis
- Ordering Stationery
- Stationery Auditing
- Booking Meeting Rooms
- Preparing Meetings (Setting up Tea/ Coffee)
- Ordering Catering
- Raising Purchase Orders on JDE
- Distributing Electronic Faxes on INCITE
- Ordering toners for Copiers
- Dealing with Suppliers
- General Cleaning of Kitchens
- Banking
- Setting up Registers
- Ordering Office Supplies
- Dealing with Cab Charges
- General Administration duties
- Temp Position, through, Recruitment Central May 2007- March 2008 Full time employment with Trackstar on Corinda Site March 2009 – July 2009
Receptionist
Silcar Communications (THIESS)
03.2007 - 05.2007
- Mail Collection and Dispatch
- Dealing with Telephone calls
- Meeting and Greeting Clients
- Booking Accommodation
- Booking Airline Flights
- Accepting contracts
- Filing
- Ordering Stationery
- Banking
- Ordering Couriers
- Booking Taxis
- Temp Position, Through, Recruitment Central
Visa Officer
Papua New Guinea Consul-Generals Office – Brisbane Office
08.2004 - 01.2007
- Meeting and Greeting Foreign delegates and Politicians
- Meeting and greeting Visa Applicants
- Filing
- Photocopying
- Mailing Dispatch and Collection
- General Administration Duties
- Data Entry
- Banking
- Booking Couriers
- Cash Handling
- Registering large amounts of Cash per day
- Balancing the register
- Handling of Passport lodgments
- Use of EPIS Visa Software
- Issuing of Visitors Visas
- Issuing of Business Visas
- Issuing Employment Visas
- Assisting with organizing functions
- Usage of Eftpos facilities
- Handling of passport lodgments
- Handling customer complaints
- Dealing with difficult customers daily
- Answering and Making phone calls to clients
- Issuing receipts for customers
Sales Assistant
Mathers Shoes / Colorado clothing
03.2001 - 08.2004
- Dealt with about 20- 25 Customers per shift
- Sales Merchandising
- Marketing products directly to customers
- Ensuring customers are dealt with
- Making customer orders
- Mail Dispatch
- Rostering
- Banking
- Opening and Closing shop
- Dealing with returns
- Dealing with customer complaints
- Basic housekeeping
- Setting up sales
- Usage of register and EFTPOS facilities
- Unpacking and Packing stock
- Stocktake / Auditing
- Helping and Supporting other team members
- Balancing Books (end of day)
- Helping to meet sales targets
Education
Bachelor of Media and Communication - Public Relations
Swinburne University
Bachelor Of Psychology - Psychology
Macquarie University
Sydney, NSWDiploma - Beauty Therapy
Endeavour College of Natural Beauty
Brisbane, QLDDiploma - Human Resources Management
Brisbane and North Point Institute of Tafe
Senior Certificate - undefined
St. Margaret Anglican Girl’s School
Ascot01.2002
Skills
- Maintained postings of daily receipts
- Processed and recorded daily takings
- Data Entry processing
- Meeting and Greeting Customers
- Invoicing & Billing
- Filing
- Mail Collection and Dispatch
- Mail Entry and Delivery
- Computer literate: Microsoft Office
- JDE Basic
- Word processing
- Issuing of PNG Visas (usage of the EPIS visa software)
Languages
Pidgin (PNG)
Native or Bilingual
Kuanua (PNG)
Native or Bilingual
Timeline
Housing Officer
Department of Housing and Public Works
11.2024 - Current
CTP Claims Support Officer
RACQ Insurance
04.2014 - Current
Project Administrator
Kellogg Brown & Root
10.2012 - 06.2013
Site Receptionist/ Administration
Boggo Road Busway Alliance (THIESS)
07.2008 - 03.2009
Office Manager/ General Administration
Palanga & Associates Surveyors
03.2008 - 07.2008
Admin Assistant/Receptionist
Trackstar Alliance (THIESS)
05.2007 - 03.2008
Receptionist
Silcar Communications (THIESS)
03.2007 - 05.2007
Visa Officer
Papua New Guinea Consul-Generals Office – Brisbane Office
08.2004 - 01.2007
Sales Assistant
Mathers Shoes / Colorado clothing
03.2001 - 08.2004
Senior Certificate - undefined
St. Margaret Anglican Girl’s School
Bachelor of Media and Communication - Public Relations
Swinburne University
Bachelor Of Psychology - Psychology
Macquarie University
Diploma - Beauty Therapy
Endeavour College of Natural Beauty
Diploma - Human Resources Management
Brisbane and North Point Institute of Tafe