LINA MARIA QUINTERO DUQUE
Cannington
Summary
Restaurant & Function Manager with expertise in general operations management, special events, staff development and training. Energetic and motivated with strong hospitality background with 1+ years of experience organizing corporate, weddings, conferences in a fast paced environment. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Conference & Event Manager
Vibe Hotel Subiaco
06.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Restaurant & Function Manager
Golden West Brewing Co
05.2022 - 06.2023
- Recruiting and training new staff on the front of house and kitchen staff
- Supervising front of house and kitchen staff on shift
- Ensuring staff make daily, weekly, monthly & event specific sales targets
- Writing and overseeing rosters for front of house and kitchen
- Ensuring wage costs are met for front of house and kitchen by managing staff duties daily
- Interacting with customers through reservations, greetings, menu recommendations, welcoming guests at arrival and taking over the counter & at table sales
- Ensuring guest satisfaction with regular guest interaction at time of dining and also with special events through guest satisfaction surveys. Including following up with the kitchen and front of house team as required.
- Taking regular reservations, functions bookings and working with guests for special events, eg. large corporate events & weddings
- Maintaining stock levels through detailed weekly ordering, stock arrival & stocktake of food and beverage items
- Maintaining invoicing and financial records for tax purposes & stocktake clarity
- Food & beverage menu planning for daily venue and special events alongside chefs & other front of house managers
- Budgeting of menu pricing to ensure expected Gross Profit of venue is being maintained
- Maintaining the venues high level of cleanliness, ensuring all health & safety standards are adhered to by staff and venue & personal presentation by staff is maintained
Cafe Hostess
St Jhon of God Subiaco Hospital
- Café host
- Open and set up of both cafes
- Ensure all the café areas are clean
- Make sure there’s enough stock for the day
- Work under pressure
- Provide excellent customer service
- Help costumers with any food requests
- Food and drinks menu suggestions including the specials of the day
- Resolve costumer complains
Supervisor
Fusion 6 Restaurant & Function Center
- Sales reports
- Costumer service, phone orders, bookings
- Stock supplies
- Handle payments
- Greeting customers provide quality service
- Delegate tasks
- Take orders, Food running
- Resolve customer service complains
- Bartender
- Run functions
- Bed bath & table
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Sales assistant
Bed Bath N' Table
- Greeting customers
- Be involved in stock control and management
- Processing cash and card payments
- Deal with customers refunds and complains
- Assisting shoppers to find products they are looking for
Cashier
Supa IGA
- Greet customers/resolve customer queries
- Answer phones/forward phone calls
- Stock check/refill stock
Education
Diploma - Commercial Cookery
Diploma - Etiquette and Protocol
Certificate III, IV Patisserie -
Diploma - Hospitality Management
Responsible Service of Alcohol Approved Manager -
Graduate Diploma - Management
Skills
- Strategic thinking
- Time Management
- Oral & written communication
- Leadership
- Adaptability
- Excellent communication
- Attention to detail
- Customer service orientation
Additional Information
- 2
Timeline
Conference & Event Manager
Vibe Hotel Subiaco
06.2023 - Current
Restaurant & Function Manager
Golden West Brewing Co
05.2022 - 06.2023
Cafe Hostess
St Jhon of God Subiaco Hospital
Supervisor
Fusion 6 Restaurant & Function Center
Sales assistant
Bed Bath N' Table
Cashier
Supa IGA
Diploma - Commercial Cookery
Diploma - Etiquette and Protocol
Certificate III, IV Patisserie -
Diploma - Hospitality Management
Responsible Service of Alcohol Approved Manager -
Graduate Diploma - Management
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