Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lina Ratzinger

St Kilda,VIC

Summary

Efficient Ticket Agent with 7 months of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Trustworthy and dedicated salesperson with 4 years of serving customers and over one year of Administration Assistent experience. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Ticket Seller

LEGOLAND Germany
03.2023 - 09.2023
  • Processed order transactions and provided customers with detailed tickets and receipts.
  • Sold, printed and issued tickets to guests.
  • Performed cash, card and Voucher cards to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Administrative Assistant

Vaccination Station
10.2021 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.

Entertainment Staff Member ‚ Security Staff

CPN And SHS
06.2021 - 10.2021
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Inspected tickets and customer IDs, checking for appropriate Personal data.

Bistro Employee

Go-Kart
05.2020 - 09.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

High School Diploma -

FOS/BOS
Germany
07.2021

Secondary School -

Maria-Ward Secondary School
06.2019

Skills

  • Booking Issues
  • Rules Clarifications
  • Group Fare Requests
  • Reading Comprehension
  • Training Junior Team Members
  • Basic Computer Skills
  • Reservation Procedures
  • Reservations and Ticketing
  • Critical Thinking
  • Effective Listening
  • Ticket Processing
  • Database Usage
  • Microsoft Access
  • Cash Register Operations
  • Customer Experience
  • Special Requests
  • Customer Inquiries
  • POS Inventory System Operation
  • Guest Satisfaction
  • Group Travel
  • Administrative Support
  • Information Assistance
  • Microsoft Office

Languages

German
Native or Bilingual

Timeline

Ticket Seller

LEGOLAND Germany
03.2023 - 09.2023

Administrative Assistant

Vaccination Station
10.2021 - 12.2022

Entertainment Staff Member ‚ Security Staff

CPN And SHS
06.2021 - 10.2021

Bistro Employee

Go-Kart
05.2020 - 09.2020

High School Diploma -

FOS/BOS

Secondary School -

Maria-Ward Secondary School

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Lina Ratzinger