Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lina Ross

Casuarina,NT

Summary

Hardworking working, compassionate, team player that's attentive to detail, well time managed with experience in unorganized and understaffed environments. Works well independently and under pressure; Quick learner, Great with constructive feedback to understand or undergo tasks better.

Overview

4
4
years of professional experience

Work History

Service Technician

Kinetic IT
04.2023 - Current
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

DISABILITY SUPPORT WORKER

Life Without Barriers
05.2021 - 12.2022
  • Helped clients with personal hygiene and any assistance to support daily living needs
  • Prepared or assisted with meal preparation to encourage client nutrition
  • Guided clients in development of skills and strategies for dealing with individual problems
  • Supervised other workers providing services to clients
  • Advocated for clients to resolve medical or personal crises
  • Educated clients on options to assist in making informed decisions
  • Created detailed and individualized plans to best support clients
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs
  • Supported Community Access.

CLEANER- HOUSEKEEPER

Scout Solutions
01.2021 - 02.2021
  • Cleaned facilities to maintain sanitary, safe and attractive environment
  • Obtained and safely stored equipment, supplies and materials for cleaning requirements
  • Wiped and sanitized surfaces using disinfecting chemicals to clean grime and kill germs
  • Addressed leaks and minor plumbing repairs to maintain functionality
  • Minimized risks using proper methods for hazardous material use and storage
  • Used assigned key cards and master keys to enter restricted areas to maintain security
  • Serviced facility bathrooms following schedule to clean, remove trash and restock supplies
  • Notified management of necessary building or equipment repairs
  • Covid 19 regulation cleans for quarantine block.

ADMIN ASSISTANT

Eunoia Lane
07.2019 - 03.2020
  • Provided administrative support by assisting with productivity and contributing to smooth operations
  • Answered questions and provided coordinators with information
  • Planned travel arrangements by booking hotel reservations, transportation and other needs for staff
  • Organized computer files, sensitive documents and home office supplies
  • Inventoried office supplies and ordered supplies from vendors
  • Answered incoming calls and directed messages to correct party
  • Greeted visitors upon arrival and directed guests to appropriate departments
  • Financial Analysis managing, requesting additional fund/fund reviews for individual parties
  • Drafted documents, correspondence, invoices and reports using MS Office Suite tools.

Education

CERT I I COMMUNITY SERVICES -

Batchelor institute
01.2020

Skills

  • Documentation management
  • Customer Service
  • Community outreach
  • Client Requirements
  • Health and safety compliance
  • Commercial and residential cleaning
  • Networking
  • Organized
  • Creative thinking
  • Multitasking
  • Teamwork
  • Creative & Professional

Accomplishments

  • Volunteered at St Vincent De Paul's
  • Limited yet developing understanding of AUSLAN
  • Outside care for friend's kids, who are both suffer from cognitive disability and past-medical. issues.

References

  • Faith Mlalazi, Director Support Leader - Life Without Barriers, 0436 935 782, Faith.mlalazi@lwb.org.au
  • Marie Lyons, Senior Manager - Eunoia Lane, 0436 935 782, Marie.lyons@eunoialane.com.au
  • Kate, Director - Eunoia Lane, 0439 237 341, Kate.hamilton@eunoialane.com.au

Timeline

Service Technician

Kinetic IT
04.2023 - Current

DISABILITY SUPPORT WORKER

Life Without Barriers
05.2021 - 12.2022

CLEANER- HOUSEKEEPER

Scout Solutions
01.2021 - 02.2021

ADMIN ASSISTANT

Eunoia Lane
07.2019 - 03.2020

CERT I I COMMUNITY SERVICES -

Batchelor institute

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