Summary
Overview
Work History
Education
Skills
References
Timeline
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Lina Suleiman

Ingleburn,NSW

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

To secure employment with a reputable company, where I can apply my skills and business studies background to the maximum.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Commonwealth Bank
01.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases (DDA-date, amount, frequency).
  • Updated account information to maintain customer records.
  • Completing general administrative duties as required.
  • Tracked customer service cases and updated service software with customer information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Customer Service Officer

Cash Stop Financial Services (Commit Co)
01.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processing and approving secured/unsecured loans. (short term loans).
  • Cheque cashing, foreign currency exchange and money transfers.
  • Buying, selling and loaning gold, jewellery, electronics and other items.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Retail Assistant

Green Valley Spices
09.2021 - 12.2021
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Finance Assistant

Red Arab Crescent
09.2019 - 02.2020
  • Reported financial data and updated financial records in ledgers and journals.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.

Operations Officer

Arab Bank
08.2017 - 03.2018
  • Team work on a project in order to solve problems related to marketing using mathematical skills that occurred in research.
  • Analyzed department metrics and performance and reported findings to management.


Education

Bachelor of Economics - Economic Degree in Financing And Banking

Tartous University
Tartous
09.2020

Skills

  • Ability to Work Independently
  • Team work
  • Problem solving creativity
  • Process Transactions
  • Data analyst
  • Microsoft Access
  • Administrative and Office Support
  • Communications Strategies
  • Able to work in fast paced environment
  • Bilingual in English and Arabic

References

Upon Request 

Timeline

Customer Service Specialist

Commonwealth Bank
01.2023 - Current

Customer Service Officer

Cash Stop Financial Services (Commit Co)
01.2022 - 01.2023

Retail Assistant

Green Valley Spices
09.2021 - 12.2021

Finance Assistant

Red Arab Crescent
09.2019 - 02.2020

Operations Officer

Arab Bank
08.2017 - 03.2018

Bachelor of Economics - Economic Degree in Financing And Banking

Tartous University

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Lina Suleiman