Lina Taribuanga
Dimbulah,AU
Summary
Proactive assistant manager at The Junction Hotel with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Junction Hotel Dimbulah
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behaviour to document problems and disturbances.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed a team of bartenders and servers, resulting in consistently high-quality service for guests.
- Maintained strict compliance with local alcohol regulations and company policies to minimize liability risks.
- Implemented inventory control systems, reducing waste and lowering overall beverage costs.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Mentored junior chefs and provided guidance in culinary techniques, fostering a supportive team environment.
- Successfully balanced diverse responsibilities including menu design, staff training, budget management, and event coordination.
- Established positive relationships with local suppliers to secure fresh produce and support the community economy.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Effectively managed food allergen and cross-contamination concerns, ensuring the safety of patrons with dietary restrictions.
- Negotiated contracts with vendors for cost-effective sourcing of high-quality ingredients, reducing overall expenses without compromising on quality.
Store Assistant
TGT
03.2021 - 10.2021
- Greeted customers entering store and offered assistance with requirements.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Operated POS system to process payments and provide receipts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Participated in educational workshops to further expand knowledge of industry trends and best practices in horticulture fieldwork routines.
- Established strong relationships with colleagues and supervisors, fostering a positive work environment conducive to learning and professional growth.
Store Assistant
TGT
03.2020 - 10.2020
- Greeted customers entering store and offered assistance with requirements.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Operated POS system to process payments and provide receipts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Participated in educational workshops to further expand knowledge of industry trends and best practices in horticulture fieldwork routines.
- Established strong relationships with colleagues and supervisors, fostering a positive work environment conducive to learning and professional growth.
Store Assistant
Tableland Hardware
01.2021 - 04.2021
- Greeted customers entering store and offered assistance with requirements.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Retail Worker
Starwin
02.2019 - 08.2020
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Warehouse Stores man
Atlas Steels
01.2016 - 01.2017
- Processing sales orders, purchase orders or work orders
- Dispatch and Receipting goods
- Picking and packing
- Liaise with potential account holders
- Excellent customer service
- Data entry
- Demonstrated strong problem-solving skills while addressing inventory discrepancies or order issues promptly and effectively.
- Implemented quality control measures by thoroughly inspecting products upon receipt for any damages or discrepancies before adding them into the inventory system.
- Ensured proper documentation of incoming shipments by verifying product information against purchase orders before updating the inventory system.
- Collaborated with team members to achieve shared goals and improve overall warehouse operations.
- Maintained high levels of workplace safety by adhering to company protocols and conducting regular safety inspections.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Sales Representative
Achieve Education
01.2016 - 01.2017
- Liaise with potential students
- Work in a team environment and autonomously
- Adhering to government legislated compliance
- Data entry
- Face to face / Door to door
- Scanning and uploading documents
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Expanded customer base through cold calling, networking, and relationship building.
- Exceeded sales targets through effective planning and goal setting.
Official
Darwin Indoor Beach Volley ball
01.2010
- Officiating of volleyball games
- Providing direction and co ordination of games
- Recording and documenting incidences
Customer Service Officer
Woolworths Palmerston
01.2009
- Cross and suggestive selling
- Ability to use cash registers, scanners and credit card machines
- Competency in locating customer and client needs and wants
- Competent with sales
- Experience with EFTPOS machine
- Experience in stock control and maintenance
- Experience in displaying stock
- Packing and stacking products
- Sales representative and merchandising experience
Customer Service Officer
Balantynes Fish and Chips Palmerston
01.2009
- Cross and suggestive selling
- Ability to use cash registers, scanners and credit card machines
- Competency in locating customer and client needs and wants
Education
Responsible Management Of Licensed Venues -
Industry Training Services
Cairns11.2023
Responsible Service of Alcohol - SITHFAB002 -
Galaxy Training Australia
Australia03.2022
High Risk Work Licence Class/es LF - Fork Lift -
Cairns Truck School
Cairns01.2022
Diploma of Management and Leadership BSB61015 -
Harvest Education Technical College
Brisbane, Australia11.2016
Year 10 -
Darwin High School
Darwin City, NT12.2010
Skills
- Experienced Food & Beverage attendent
- Customer Service
- Ability to multi-task
- Ability to work in fast-paced environments
- Enjoy working in a team environment
- Food safety knowledge
- Cash Handling
Volunteerhistory
Cadet, Royal Australian Air Force Cadets, 2010-01-01, 2010-12-31, Participation and practice of drills and marches, Utilizing cooking skills, Providing direction and coordination of games, Recording and documenting incidences
Skills
Ability to lift heavy loads, Able to work alone, Can work manual labour tasks, Cleaning of work areas, Packing and stacking products, Ability to cross and suggestive sell, Ability to use cash registers, scanners and credit card machines, Ability to work in a team environment, Able to work alone, Accurate keyboard skills, Capable of working in produce section, Competency in locating customer and client needs and wants, Competent with sales, Experience with EFTPOS machine, Experience in stock control and maintenance, Experience in displaying stock, Packing and stacking products, Planning and design of consumer product, Sales representative and merchandising experience
References
- Irene Emerson - Manager - 0408736556
- Don Stevens - Bakery Owner - 0455729440
Languages
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
Timeline
Assistant Manager
Junction Hotel Dimbulah
04.2021 - Current
Store Assistant
TGT
03.2021 - 10.2021
Store Assistant
Tableland Hardware
01.2021 - 04.2021
Store Assistant
TGT
03.2020 - 10.2020
Retail Worker
Starwin
02.2019 - 08.2020
Warehouse Stores man
Atlas Steels
01.2016 - 01.2017
Sales Representative
Achieve Education
01.2016 - 01.2017
Official
Darwin Indoor Beach Volley ball
01.2010
Customer Service Officer
Woolworths Palmerston
01.2009
Customer Service Officer
Balantynes Fish and Chips Palmerston
01.2009
Responsible Management Of Licensed Venues -
Industry Training Services
Responsible Service of Alcohol - SITHFAB002 -
Galaxy Training Australia
High Risk Work Licence Class/es LF - Fork Lift -
Cairns Truck School
Diploma of Management and Leadership BSB61015 -
Harvest Education Technical College
Year 10 -
Darwin High School
Similar Profiles
KLEYARNA PEACHKLEYARNA PEACH
Bartender at Junction Inn HotelBartender at Junction Inn Hotel
Marco RamosMarco Ramos
Security Officer at Jackpot Junction Casino HotelSecurity Officer at Jackpot Junction Casino Hotel
Evelyn RodasEvelyn Rodas
Housekeeper at Jackpot Junction Casino HotelHousekeeper at Jackpot Junction Casino Hotel