LINA MARCELA REALES LEON
Perth,WA
Summary
I am a person from abroad (Colombia) Committed to use my skills to promote the mission of a company. I have the ability to work well with others and use my skills to enhance the customer experience. I am a very creative person who likes to help and serve others, I am someone who adapts very easily to any position and work environment, facilitating coexistence at work and providing solutions to various problems. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mostering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cafe Barista
Mount Street Breakfast Bar
Mount Street
01.2024 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
Cafe Waitress
Mount Street Breakfast Bar
Mount Street
01.2024 - Current
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Boosted sales by offering personalized recommendations based on customer preferences.
- Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
RESTAURANT WAITER
Toms Italian
05.2023 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Participated in special events such as banquets or catering functions held outside the restaurant premises
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
CONSTRUCTION CLEANER
Zavvers
11.2023 - 02.2024
- Sanitized kitchen area including countertops, sinks, microwaves and refrigerators
- Regularly checked hallways and stairwells for dirt accumulation or debris buildup
- Removed debris, garbage and dangerous materials from sites and assembled and broke down ladder equipment
- Cleaned all restrooms including fixtures, counters, mirrors and floors
- Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces
- Ensured all areas were left clean and neat upon completion of job duties
- Understood and followed oral and written directions
- Prioritized and organized tasks to efficiently accomplish service goals.
RESTAURANT WAITER
Sesh Besh
02.2023 - 05.2023
- Prioritized and organized tasks to efficiently accomplish service goals
- Understood and followed oral and written directions
- Resolved customer complaints in a polite manner according to company policy
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
STAFF MEMBER
Carnival Amusements
12.2022 - 04.2023
- Communicated effectively with customers regarding their inquiries or complaints
- Processed payments, issued receipts and provided change
- Maintained positive working relationship with fellow staff and management
- Met incoming customers pleasantly and offered support and service.
DELIVERY DRIVER
Uber eats
01.2023 - 02.2023
- Transported and safely delivered items to prevent damage or loss
- Contacted customers prior to delivery to coordinate delivery times.
Education
Fashion Design Management -
Academia Superior De Artes
English -
Stanley College
Perth, WA05.2023
High School Diploma -
Institución Educativa Consejo De Medellin
11.2020
Skills
- Attention to Detail
- Site Cleaning and Organization
- Troubleshooting
- Verbal Communication
- Organizational Skills
- Flexible and Adoptable
- Service Quality
- Order Management
- Safe Alcohol Service
- Table Bussing
- Menu Knowledge
- Service Prioritization
Activities
LANGUAGES
Spanish: Professional
CERTIFICATIONS
RSA CERTIFICATE
WHITE CARD CERTIFICATE
REFERENCES
References available upon request.
Certification
Barista certificate
RSA certificate
FOOD HANDLER TRAINING PROGRAM certificate
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cafe Barista
Mount Street Breakfast Bar
01.2024 - Current
Cafe Waitress
Mount Street Breakfast Bar
01.2024 - Current
CONSTRUCTION CLEANER
Zavvers
11.2023 - 02.2024
RESTAURANT WAITER
Toms Italian
05.2023 - Current
RESTAURANT WAITER
Sesh Besh
02.2023 - 05.2023
DELIVERY DRIVER
Uber eats
01.2023 - 02.2023
STAFF MEMBER
Carnival Amusements
12.2022 - 04.2023
Fashion Design Management -
Academia Superior De Artes
English -
Stanley College
High School Diploma -
Institución Educativa Consejo De Medellin